2nd Line Wintel Engineer

Job Description

2nd Line WINTEL Engineer

Our purpose is to make the world more sustainable by building trust in society through innovation. As an 2nd Line WINTEL Engineer, you will contribute to this by working with new technologies within a team that values the sharing of ideas to build a better service.

Responsibilities

• Review Customer Windows-related work requests with a quick turnaround to gather complete and detailed requirements.
• Automate builds of images, documents and work instructions; build and configure Windows Servers (mostly virtual and hosted on VMware clusters).
• Build and rack physical servers in Customer data centre and computer rooms.
• Update and maintain existing goldbuild images.
• Patch and upgrade Windows Servers.
• Report capacity management and attend bi‑weekly engineering meetings to provide progress updates on outstanding tickets.
• Ensure server builds adhere to Fujitsu and Customer standards and attend Customer and Fujitsu sites when needed to meet target SLA’s and KPI’s (document reviews / system installation).
• Raise immediately any risks or issues that may impact costs, delivery timescales or overall solution deployments.
• Assist in testing activities.
• Engage in projects further afield from time to time; experience in a similar role is advantageous.
• Investigate, assess and resolve customer and system issues from assigned service desk tickets within SLA timelines, following defined procedures and all IS policy documents (Change & Release, Configuration, Security, etc.).
• Maintain the security of network services in accordance with the Establishment’s Security Operating Orders and current process documentation.

Transferable Skills and Experience

Experience in a similar role would be advantageous.

Work Hours

Our support requirements are Mon‑Fri between 0700 & 1900. You will cover 37 hours per week with typical days of 0700–1530 or 1030–1900. There is no weekend working, but overtime (including weekends) may be available.

Benefits

• 26 days annual leave plus public holidays (3 flexible)
• Pension – Double matching contributions of up to 10%
• Life assurance
• Companywide incentive plans
• Flexible benefits such as increased holidays / travel / dental / critical illness
• Employee discounts
• Employee assistance programme / virtual GP

We are a Disability Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role.

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