London, United KingdomSwindon, United Kingdom
The Nationwide brandwas relaunchedin October 2023, and now two and half years on, hasmarket leading broadcast comms, winning Kantar’s Brand ZBrand of the Year for 2025.
We now want to bring the same standards of creative excellence and branddistinctivenessto our own channels –email marketing, in app marketing, customer comms, in branch marketing, and our websites.
As Owned Channels Creative Director,you willberesponsibleforensuring creativeexcellenceand defining our brandacrossall Nationwide ownedand personalisedchannels.These channels sit at theheart ofourday-to-daybrand customer relationships, and youwillbe playinga pivotal role in ensuring that everycommunicationpresents a single, brilliant, joined up customer brand narrative.
You willensureour tone of voiceisconsistently implemented in all owned channel communications and content. You will be accountable for the governance process that underpins this activity, both in terms of its effective management and ongoing evolution.
As an experienced creative leader, you willchampioncreative control and excellence within the business. Working closely with other senior leaders across the organisation,you’llensure that our owned communications are best-in-class and position Nationwide as a leading financial services institution.
Additionally, you will be joining an exceptional brand and marketing team made up of talented, passionateindividualswho have a proventrack recordof delivering market defining results.Theaddition ofan Owned Channels Creative Director will helpus to elevateour brandeven further.
If youare obsessed with writing and copy, have worked in a CRM environment,andare curious about the roleofAIinenablingpersonalised content, this is the perfect opportunity for you.
At Nationwide, we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK-wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job, you’ll spend at least two days per week, or if part-time, you’ll spend 40% of your working time, based at either our London or Swindon office.If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
Uncompromisingly Customer, whatever our role
The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
Access to private medical insurance
A highly competitive pension to help you build a strong foundation for retirement
Access to an annual performance related bonus
Training and development to help you progress your career
A great selection of additional benefits through our salary sacrifice scheme
Life assurance to provide peace of mind for you and your loved ones in the event of your death
Wellhub – access to a range of free and paid options for health and wellness
Up to 2 days of paid volunteering a year
Banking – but fairer, more rewarding, and for the good of society
We forge our own path at Nationwide.
As a mutual, we’re owned by our members – those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
Please note that should you be successful in securing this role the job title on our internal systems will be Head of Marketing & Corporate Affairs.
Banking – but fairer, more rewarding, and for the good of society
What you’ll be doing
You willoverseethe creation of outstandingcustomercommunications across our owned channels, ensuring they consistently align with brand guidelines and drive brand distinctiveness. As a copywriting and tone of voice expert, you will champion best practice across the business, helping tomaintainhigh standardsacross every communication we send to our customers and drive improvement over time.
You will be accountable formanaginga robust governance processthat ensures owned communication excellence and quicklyidentifiesareas where improvement isrequired.You will be the driving force behind a culture of continuous improvement,facilitatingthe ongoing evolution of our direct communications.
Furthermore, you will lead ateam of experienced copywriters, providing oversight,guidance,and development tofacilitateexceptional communication standards. You will also work closely with a range of senior stakeholders across the business to provide holistic oversight of all communications, ensuring consistency across all activity.
As a member of the Nationwide Brands and Marketing Leadership Team, you will have a deep understanding of the Nationwide brand and how this shows up for customers, being viewed as an expertby colleagues throughout the business.
About you
As a minimum you will have/be:
Excited by copywriting and tone of voice, with a demonstrable background in copywriting in CRM environments.You will be obsessed with writing, words andcommunicationin every form.Novels, plays, headlines, political slogans, the power of words to inspire, move,persuade,and communicate
Passionate about financial services
A proventrack recordof implementing and managing brand guidelines across owned channels with measurable results
Excellent leadership skills, witha track recordof leading high-performingteams
Technicalexpertisecoveringbrand stewardship, creative control,copywritingand tone of voice
A strategic thinker with the ability toidentifychallenges and develop solutions
A collaborative leader who is analytical,creative,and confidentbut works to create brilliant teams
Excellent communicationskills, both verbally and in writing and being able to present information to seniorexecutivesandthewider team
Exceptional influencing skills, with the confidence to challenge constructively and secureteam andseniorleader alignment
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
Feel what customers feel – We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
Say it straight – We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
Push for better – We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
Get it done – We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
Job Info
- Job Identification 2442
- Apply Before 06/02/2026, 10:55 PM
- Locations 1 Threadneedle Street, London, Greater London, EC2R 8AY, GB Nationwide House, Swindon, Wiltshire, SN38 1NW, GB
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