Service Advisor – Premium Dealership
Location: Brighton
Salary: £29,000 Base Salary + Performance Bonuses (£40,000 realistic OTE)
Hours: 08:00 – 18:00 (Monday to Friday) | 08:00 – 13:00 Saturdays (1 in 4 rotation)
Contract: Full-time, Permanent
Why Join Our Team?
Advance your career with a position that directly links your hard work to excellent financial rewards through a competitive base salary and an attractive commission plan. We are dedicated to your continuous professional development, offering a structured, manufacturer‑accredited training pathway designed to elevate your existing talent into industry‑leading expertise.
The Opportunity
Are you an energetic, tech‑literate professional who takes pride in delivering a flawless customer experience? We are seeking an ambitious Service Advisor to join our high‑performing Aftersales department in Brighton.
This role is ideally suited for a proactive, highly organized individual who thrives in a fast‑paced environment. Whether you are already established in the automotive industry or looking to transfer your skills from a luxury retail background, we offer the ideal platform for you to build a successful, long‑term career.
Your Day-to-Day
Serving as the vital connection between our premium clientele and the workshop technicians, you will:
- Oversee Customer Care: Serve as the primary contact for repair progress, maintenance advice, and service plan enquiries.
- Coordinate Workflow: Seamlessly schedule MOTs and service appointments while coordinating the allocation of our courtesy vehicle fleet.
- Maintain Accuracy: Ensure all customer files are kept up to date and that technical job cards are thoroughly detailed for the workshop team.
- Support Business Growth: Handle service invoicing and payments while collaborating with the sales team to spot natural vehicle upgrade opportunities.
- Problem Solve: Handle customer concerns promptly and empathetically to uphold our outstanding reputation.
Who We Are Looking For
You will be a great fit for this role if you:
- Are an innate communicator who genuinely enjoys building relationships with people.
- Bring a positive, proactive attitude to the workplace and work well both independently and as part of a team.
- Have great organizational skills and the ability to stay calm and focused under pressure.
- Feel confident adapting to modern digital platforms and learning specialized software.
Helpful (But Non‑Essential) Experience:
- A background within a franchised car dealership or a high‑end customer service environment.
- A foundational understanding of automotive servicing or workshop administration.
Mandatory Criteria
- Communication: Exceptional verbal and written communication skills.
- Licence: A valid, full UK Driving Licence is essential.
- Commitment: Fully able to commit to the designated weekday hours and the 1-in-4 Saturday morning schedule.
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