Housing Management Officer – Coops – Leicester

Housing Management Officer – Coops – Leicester

Job Reference:NLD-002314Salary:33,991 per annum, rising to 35,436 after probationEmployment Type:Permanent

Additional role requirements:DBS CheckFull UK License and access to a vehicle for travel

Do you enjoy working closely with residents and making a real difference in local communities?

Were looking for a proactive and customer focused Housing Management Officer to join our Co-ops Team at PA Housing. This is a rewarding role where youll support residents, manage tenancies, and help create strong, sustainable communities where people feel safe, supported, and proud to live.

Youll work directly with residents to resolve issues, provide tenancy support, and deliver a visible neighbourhood service that puts customers first. If you enjoy problem solving, building relationships, and working in a fast paced environment where no two days are the same, wed love to hear from you.

This role is about more than tenancy management. It is about supporting people, improving communities, and delivering services that genuinely make a difference.

Whats in it for you.

In addition to the salary, we offer a number of benefits, including:

• High street discount schemes
• Health cash plans
• 26 days annual leave, increasing to 29 after three years, with the opportunity to buy more
• Flexible bank holidays take them when it suits you
• Car leasing scheme
• Hybrid working offering you the flexibility to thrive in your role. You’ll have the opportunity to blend the best of both worlds, spending approximately two to three days per week in the office once settled in the role. This is flexible and depends on meeting cycles and board activity. We also offer an optional nine-day fortnight scheme, allowing you to compress your hours if it suits the role.

What youll be doing

• Manage a patch of tenancies, delivering a responsive and customer focused housing management service
• Build strong relationships with residents and provide support to help sustain tenancies
• Manage rent accounts and support residents with payment plans, benefits, and financial inclusion support
• Carry out tenancy visits, investigations, and neighbourhood inspections to maintain high standards across communities
• Support residents with tenancy related issues including anti social behaviour, safeguarding concerns, and tenancy breaches
• Work closely with local partners including police, welfare services, solicitors, contractors, and support agencies
• Attend court hearings and bailiff appointments where required
• Investigate complaints and resolve issues professionally and efficiently
• Maintain accurate records and update housing management systems in line with policies and procedures
• Support continuous improvement by identifying opportunities to improve services and customer experience
• Work collaboratively with colleagues and contribute positively to team performance and objectives
• Promote a strong customer first culture and ensure residents remain at the centre of decision making

What were looking for:

Wed love to hear from you if you:

• Have experience working in housing management, tenancy services, or a customer facing role within social housing or public services
• Have knowledge of landlord and tenant legislation and tenancy management best practice
• Understand income management, rent recovery, and court processes
• Are confident handling challenging situations and resolving difficult issues professionally
• Have excellent communication and relationship building skills
• Are highly organised and able to manage competing priorities effectively
• Have strong IT skills and experience using housing management systems such as Northgate
• Can work independently while also being a supportive team player
• Bring a positive, proactive, and solution focused approach to work
• Are passionate about delivering excellent customer service and improving communities
• Value equality, diversity, and inclusive working practices

If specific qualifications are required, please upload them with your application to demonstrate your eligibility.

At PA Housing, we believe in respect, integrity, and accountability. Our work is about people not just properties and were always looking for ways to do better. If that sounds like your kind of place, wed love to hear from you.

Disclosure and Barring Service:

This role requires of the successful candidate to complete a standard DBS check. A standard DBS check will show any spent and unspent convictions.

So why do we need to know this information? This role will be required to visit / support PA Housing residents in their own homes on a regular basis. Therefore we have a duty to our residents to ensure that we have taken precautions regarding who will be visiting them and representing PA Housing.

Having unspent convictions will not necessarily preclude you from being recruited into the role; if you are potentially the successful candidate, we will complete a risk assessment with you to understand the circumstances around your conviction, how relevant they are to the post you have applied for and what remedial action , if any, have you have taken since your conviction. Suitable references will also need to be obtained prior to commencement of employment.

AGENCIES: We know where you are if we need your support so please do not contact us.

To apply for this role please click on the apply button or for any enquiries please email recruitment@pahousing.co.uk – We reserve the right to close this job advert early if we receive a sufficient number of applications. Therefore, we advise you to apply promptly to ensure your application can be considered.

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