Our Business Officer role is an important one, providing high quality business support to our community social care teams and the people that use our services. We invest in our Business Officers from the moment they join us. This includes sector‑leading pay, benefits and training, and a career where you will make a difference every day. As a Business Officer within the 0‑25 Children’s Disability Team at Cambridgeshire County Council, you’ll play a key role in supporting families and helping the service run smoothly. You’ll be the first point of contact for parents and carers via telephone and email, providing clear, compassionate guidance and ensuring enquiries are handled efficiently. Your day will be varied and fast‑paced, from updating and maintaining accurate records on our databases to minuting meetings and completing a range of essential administrative tasks. You’ll be joining a friendly, supportive team that works collaboratively to make a real difference for children and young people with disabilities across the county. We adopt a hybrid and flexible approach to work so, once trained, you will be able to work some of your days from an appropriate office location and home environment. Your office base will be determined on appointment but may include offices in Cambridge, March or Huntingdon.
As a Business Officer, you will be at the heart of our operations, working closely with the other team members to drive efficiency, improve processes, and enhance service delivery. Our Business Officers provide essential administrative support across the 0‑25 Children’s Disability service working as part of dynamic and customer‑focused teams. You will never be bored in this varied role. You will deal with calls from members of the public as well as internal queries, record service user details, support onboarding of new team members and much more. For all aspects of the role full training and support is given.
Our Equality, Diversity and Inclusion Strategy, along with our employee network ‘IDEAL’ and self‑organised peer support groups help us to foster an inclusive, supportive and safe working environment where people feel valued, respected, and empowered. We collect relevant diversity data for monitoring as part of the recruitment process to understand the diversity of our applicants and monitor any trends throughout the recruitment processes so that we can take meaningful action.
We are a disability‑confident employer. We offer interviews to all applicants who declare a disability and meet the minimum criteria for the job. In certain high‑volume, seasonal or high‑peak recruitment situations we may limit overall interview numbers; for more details please refer to our policies.
The successful candidate must:
- Have excellent knowledge of Windows and Microsoft packages (including Word, Excel, Outlook, PowerPoint, Teams, and SharePoint) and be able to pick up new IT systems effectively.
- Be an excellent communicator, spoken and written.
- Work effectively with colleagues as part of a team and have a willingness to learn and progress with a can‑do attitude.
- Be able to demonstrate that they can work using their own initiative.
- Be empathetic and caring with the ability to remain emotionally resilient.
- Have proven experience and understanding of working with GDPR regulations.
- Be enthusiastic about providing high‑quality customer service.
- Be able to travel and work within Cambridgeshire County Council Offices.
We value our colleagues in Cambridgeshire County Council and have developed a number of benefits in addition to the basics like annual leave, sick pay, pension and mileage. Our benefits include:
- A comprehensive wellbeing package to cover all aspects of wellbeing, both in and out of work, which can also be accessed by your family.
- Buy up to 4 weeks additional annual leave (pro‑rata) through our salary sacrifice scheme.
- Take your bank holidays flexibly to better suit your personal circumstances.
- Make Additional Voluntary Contributions (Shared AVCs) to your pension with tax and National Insurance savings.
- Access to development opportunities, apprenticeships and qualified coaches to support your personal and professional growth.
- Paid volunteering hours each year so you can make a positive impact on our community during your normal working day.
- Access to Peer Support Groups through our IDEAL staff equality, diversity and inclusion network.
- Opportunities to nominate and receive Employee Recognition Awards.
- An Our Cambs Rewards account, giving you access to in‑store and online discounts as well as our Car Lease and Cycle to Work schemes.
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