Job title Field Operations Manager Ref 45245 Division Asset Operations & Capital Delivery Location Hybrid – Compton WBS – RG20 7PH Contract type Permanent Full/Part-time Full-time Hours 36 hours per week Salary Offering a salary of up to £44,000 per annum, depending on skills and experience. Plus, you will get a car allowance on top. Closing date 10/06/2026
As a Network Asset Maintenance Telemetry Field Operations Manager, you will lead and support a team of Metering Technicians covering the Thames Valley and our Home Counties geographical area.
You will oversee network reactive and proactive maintenance and ensure instrumentation is accurate, calibrated and verified. Supporting Thames Water to meet their performance commitments and ODIs, while prioritising team wellbeing and performance.
You will build strong relationships to deliver a high-quality, safe, and cost-effective service, ensuring KPIs and service level agreements are achieved. Working closely with stakeholders across leakage, system operations, delivery, regional networks, asset management, and engineering, you will help drive operational excellence.
A strong communicator, you will foster an inclusive and engaged team culture through regular 1-2-1s, development support, and a flexible, proactive approach.
Hours
36 hours per week
What you will be doing as a Field Operations Manager
- Lead and support a safe, high-performing team, ensuring the well-being of employees working across the water network
- Deliver excellent customer service by building trust, being easy to work with, and ensuring customers feel valued
- Manage the team’s budgets and financial performance, identifying opportunities to improve efficiency and deliver value for money
- Monitor KPIs, service levels, and performance targets, driving continuous improvement through clear action plans
- Ensure all work is delivered in line with quality standards, asset requirements and company processes
- Lead, coach, and develop an engaged and accountable team through regular 1-2-1s, clear objectives, and ongoing performance support
- Promote a positive, inclusive, and collaborative culture where achievements are recognised, ideas are encouraged, and everyone has an equal voice
What you should bring to the role
- Experience in people management; aspiring or entry-level managers with the right support will also thrive in this role
- Strong commercial awareness with the ability to influence, negotiate, and build effective stakeholder relationships
- Analytical and solution-focused mindset, able to identify challenges, evaluate opportunities, and make informed decisions using both data and judgement
- Motivational leadership style with a focus on team performance, development, and well-being
- Excellent written, verbal, and presentation communication skills, including proficiency in MS Office applications
- Proven water network competency and completion of relevant operational network training
- Ability to monitor performance and produce accurate KPI and SLA reporting
- Strong leadership and people management capabilities
What’s in it for you?
- Offering a salary of up to £44,000 per annum, depending on skills and experience. Plus, you will get a car allowance on top
- Annual Leave – 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays)
- Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTs and access to physiotherapy and counselling to Cycle to Work schemes, shopping vouchers and life assurance
- Generous Paternity Leave, including 4 weeks paid and an optional 2 weeks unpaid.
- Enhanced Maternity Leave, 26 weeks full pay and 13 weeks half pay
- Ongoing performance development reviews to help you be your best and identify growth opportunities
EEO Statement
We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know. We’re here to help and support.
Disclaimer
Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.
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