Company Overview
Checkout.com is a global fintech leader and strategic payments partner for brands such as Wise, Sony, and Klarna. We empower passionate problem‑solvers to innovate on a flexible, cloud‑based payments platform built for performance and scalability.
Role Overview: Senior Product Manager – Trust & Safety
We are looking for a Senior Product Manager to lead the Trust & Safety domain, responsible for the delicate balance between ironclad security and a seamless user experience. You will own the end‑to‑end journey for sensitive consumer touchpoints, including dispute management, customer care interfaces, and fraud/risk interventions.
Key Responsibilities
- Develop and execute the product strategy for consumer protection and account integrity, defining a roadmap that prioritizes user safety alongside business growth and conversion.
- Work closely with Legal and Compliance to ensure all consumer experiences meet FCA requirements for e‑money issuance and financial services in the UK, implementing PSD2/SCA standards and ensuring robust KYC/AML flows that don’t compromise UX.
- Define the end‑to‑end journey for complex scenarios such as dispute resolution, identity verification, and account limitations, collaborating with UX designers to make “high‑friction” moments feel intuitive and supportive.
- Partner with Engineering, Risk, Fraud, and Operations to build internal systems that react in real‑time to threats while protecting the legitimate user’s journey.
- Define KPIs for “Experience Health,” monitoring how risk interventions impact user retention and trust.
- Influence senior stakeholders across the business, fostering a culture that upholds our operating principles while navigating the complexities of UK financial regulations.
About You
- 5‑7 years of Product Management experience, with a heavy focus on Growth, Risk, or Trust & Safety within the UK fintech or payments industry.
- Deep understanding of the UK financial services sector, specifically regarding API‑led processing and regulatory frameworks.
- Ability to interpret complex risk and performance data to make informed decisions that balance security with user delight.
- Exceptional communication skills and the ability to navigate sensitive cross‑functional discussions regarding fraud and user impact (high EQ).
- A self‑starter who can operate in a stealth‑focused, fast‑moving environment with a strong bias towards action (proactive & results‑oriented).
Hybrid Working Model
All global offices operate on a hybrid model, onsite 3 days per week (Tuesday, Wednesday, and Thursday).
Inclusivity Statement
So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
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