Customer Service Representative (Mandarin Speaking, £27k, Financial Services, London)

Job Overview

A Customer Service Representative in a financial services company that offers a transparent and practical CFD trading experience. The role provides bilingual support (Mandarin and English) to ensure customer satisfaction and timely responses to inquiries.

Responsibilities

Provide professional assistance through online communication channels; ensure customers’ questions and problems are promptly answered; maintain high levels of service quality; operate under pressure; contribute to the company’s regulatory compliance and transparency.

Qualifications

• Bachelor’s degree preferred
• At least 1 year of customer service experience
• Proficiency in Mandarin and English
• Exceptional verbal and written communication skills
• Problem solving and critical thinking abilities
• Ability to work under pressure
• Integrity and cooperative nature
• Commitment to long term professional development
• Interest in financial markets, CFD sector, and the trading platform

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