Customer Service Representative (Mandarin Speaking, £28k, Financial Services, London)

We have an exciting opportunity for a Customer Service Representative role for a capacity of 12 persons in a Financial Services company. The company is a worldwide crypto exchange platform that aspires to become the world’s largest digital ecosystem and to accelerate crypto acceptance among the general public. The position is open for 6 persons at each shift from 8-5 pm and 2-11 pm.

Job Requirements

• Some Hong Kong workplace experiences.
• Reading and writing in Mandarin are both required skills.
• A real interest in FinTech, as is past expertise with cryptocurrencies, blockchain, or foreign exchange.
• Knowledge of customer service software (preferably Zendesk or Salesforce).
• Working experience in a quickly growing, fast-paced start-up environment.
• A natural communicator and fast thinker who feels comfortable speaking with clients via call, live chats, and email.
• A person who is very driven, diligent, and careful.
• Capable of using effective questioning, problem‑solving, and grievance redressal techniques.
• Excited and energetic, with a “can‑do” approach.
• A social person who likes establishing client relationships and co‑workers.
• A sincere desire to give world‑class customer service.
• Capability to operate in a high‑pressure, results‑oriented setting.

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