Amazon CX Engineer

The Amazon CX Engineer is a professional services role focused on the design, implementation and tier 2 support of full‑stack Amazon Connect solutions.

This position delivers customer experience solutions through infrastructure and application development expertise.

Key Responsibilities

• Design and build Amazon Connect environments, including infrastructure and contact flows for voice, chat and email.
• Implement and support Amazon Connect features including Step‑by‑Step Guides, Cases and Diallers.
• Integrate Amazon Connect with other AWS components or external systems using AWS Lambda.
• Develop, maintain, and optimize Amazon Lex and Conversational AI interfaces.
• Build custom reporting solutions using DSQL.
• Work directly with clients to gather requirements and deliver technical solutions.
• Collaborate with AWS teams and partners during implementation projects.
• Deliver client‑facing training on Amazon Connect technologies.
• Provide technical guidance from design to deployment.
• Document technical designs and operational procedures.
• Travel to client sites as required to support project activities.

Minimum Required Qualifications

• 2 years of experience in technical implementation or consulting roles.
• Amazon Connect Communications Specialist.
• Amazon Connect Developer Specialist.
• AWS Certified Cloud Practitioner.
• Working towards any AWS Associate level certification.

Additional Technical Skills

• Python, Node.js, and React programming experience.
• Infrastructure as code using CDK and Terraform.
• API design and development.
• Strong SQL skills and experience developing custom reporting or analytics solutions.
• Security best practices knowledge.Version control systems (Git).

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