About The Role
Hippo is recruiting for senior consultants in service design. Service designers take a holistic approach to evaluating our client’s business ecosystem and lead the strategic planning for our client’s services. You’ll co‑create new service propositions or evolve existing services and manage relationships between different groups. You’ll champion user‑centred design and possess a strong understanding of Agile methodology and how the different members of an Agile team contribute to service design.
Key Responsibilities
- Lead strategic planning for the client’s service to ensure it meets business and user needs.
- Articulate goals for the service through artefacts such as service maps, value propositions or service blueprints.
- Provide advice and recommendations on potential approaches to organisational problems.
- Plan and facilitate groups toward a common goal and be the voice of the customer in the room.
- Generate concepts, proposals and plans for new service propositions, or to evolve and improve existing services.
- Simplify complex, cross‑departmental information and processes, making them understandable to all through visual communication.
About the Candidate & Qualifications
You will be an expert at designing services from end to end and improving existing services that are underperforming. Experience of working with service/product owners and senior stakeholders is essential, as is the ability to take a pragmatic approach to meeting a client’s needs. You should be able to work independently and manage relationships effectively, building long‑term, strategic partnerships.
- Be confident working with senior stakeholders, demonstrating how user research and service design analysis techniques have been used to support the design decisions.
- Have advanced experience with Agile delivery.
- Create trust and authenticity in teams and be able to respond to challenges.
Government Digital Service (GDS) or Public Sector experience is an advantage but not essential.
Service design is a fairly new and broad profession and we expect you to have expertise or experience in one or more of the following related design disciplines: user experience design; business analysis; digital strategy; business architecture; product management.
Benefits
- Contributory pension scheme (Hippo 6% with employee contributions of 2%)
- 25 days holiday plus UK public holidays
- Perkbox access for a wide range of discounts
- Critical illness cover
- Life assurance and death in service cover
- Volunteer days
- Cycle‑to‑work scheme for avid cyclists
- Salary sacrifice electric vehicle scheme
- Season ticket loans
- Financial and general wellbeing sessions
- Flexible benefits scheme with options of:
- Private health cover
- Private dental cover
- Additional company pension contributions
- Additional holidays (up to an extra 2 days)
- Wellbeing contribution
- Charity contributions
- Tree planting
Locations and Travel
We are headquartered in Leeds and have offices across the UK in Glasgow, Manchester, Birmingham, London and Bristol. Candidates must be located within reasonable travelling distance from one of our offices, which will be the contracted office location. You may be required to work on‑site at a Hippo office or at an in/out of town client location for a number of days per week (client dependent) and will need to be open and flexible to travel. We also offer a generous relocation support package of up to £8,000 (terms and conditions apply).
Diversity, Inclusion and Belonging at Hippo
At Hippo, we’re dedicated to creating a diverse, equitable and inclusive workplace that works for everyone. We actively encourage applications from under‑represented groups including women, ethnic minorities, LGBTQ+, neurodivergent and people with disabilities. We are committed to providing an inclusive and accessible recruitment process that reflects our workplace culture. We are a registered Disability Confident Employer, Mindful Employer, Endometriosis Friendly Employer and a member of the Armed Forces Covenant. Hippo continually strives to remove barriers, provide accommodations and offer reasonable adjustments to ensure equity throughout our practices.
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