Night Manager at Westin London City

Night Manager – Westin London City, 60 Upper Thames Street, London, EC4V 3AD.

Responsibilities

• Acts as the hotel’s Hotel Manager during the night, overseeing all property operations to ensure highest levels of hospitality and service.
• Represents property management in resolving guest‑related situations.
• Manages Front Desk associates’ queries, training and development, working closely with the Front of House Manager.
• Anticipates times of overbooking, liaising with senior rooms management and revenue teams to secure satisfactory alternative accommodations.
• In partnership with Security takes responsibility for Hotel Security and Safety, including hotel evacuations, security issues and health and safety regulations.
• Follows all company policies and procedures; maintains uniform and personal appearance in line with the Westin Brand; keeps proprietary information confidential.

Qualifications

• Pleasant and welcoming manner.
• Flexible and adaptable to various working conditions and hours.
• Forward‑thinking and promotes new ideas.
• Understanding and ability to implement all emergency plans (accident, death, elevator, theft, violent crimes, bombs, fire, etc.).
• Immaculate appearance.
• Excellent oral and written fluency in English; additional languages a plus.
• Positive, can‑do attitude.
• Knowledge of Opera PMS and GXP Empower a plus.
• Commitment to the Westin Brand values and beliefs.
• Strong training and interpersonal skills.

Benefits

• Flexible working (subject to role and probationary review).
• Staff accommodation rates across the UK (Marriott & 4C Group Hotels).
• Life Assurance Cover.
• Cycle to Work Scheme.
• Technology Scheme.
• Health Cash Plan (HSF).
• Referral Bonus Scheme.
• Workplace pension scheme.
• Access to Employee Assistance Program (EAP) and Wellbeing Support.
• Eyecare vouchers.
• Continuous Learning & Development opportunities.
• Recognition Programme.
• Opportunity to attend social events.

EQUAL OPPORTUNITIES

4C Group and The Westin London City are equal opportunity employers.

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