Continuing Healthcare Lead Nurse Complex Care

Responsibilities

• Implement and monitor Continuing NHS Health Care funding (CHC) in Care Homes/domiciliary settings and NHS Funded Registered Nursing Care (FNC) in Care Homes (Nursing) in accordance with National Guidance.
• Coordinate and scrutinise CHC applications, participate in CHC and FNC reviews, and attend Multi‑disciplinary Team (MDT) meetings within the area/department.
• Manage the local resolution process: meet and liaise with families to discuss panel outcomes when individuals challenge eligibility decisions.
• Handle local resolution process for Inter‑Agency Disputes: meet and liaise with appropriate Team Managers from Local Authorities regarding disputes about eligibility for CHC funding.
• Collaborate with statutory agencies on safeguarding issues and attend POVA/Strategy meetings.
• Work collaboratively with Discharge Liaison Nursing Teams, Community Hospitals and District Nurses to ensure safe and timely patient discharge/transfers.
• Oversee the East Areas Complex Care Cohort of Individuals in both Domiciliary and Care Home settings with complex physical needs and disabilities.
• Work across professional and organisational boundaries, notably with Independent Care Homes, Social Services staff and other Health Boards and Primary Care Trusts.
• Develop and maintain relationships within statutory/voluntary/independent sectors including health care professionals, GPs, and Local Authority areas across BCUHB.
• Promote excellent customer care throughout the Continuing Health Care process, resolve concerns locally where possible and provide/safely deliver highly complex, sensitive and contentious information to clients and families.
• Negotiate with clients/families, delivering complex information in sensitive and emotional situations such as outcomes of CHC applications/reviews.
• Maintain accurate case records and communicate panel decisions clearly and sensitively within agreed timescales.

Qualifications

• Professional registration with the Nursing & Midwifery Council.
• Degree or equivalent level of experience in health.
• Evidence of ongoing continuing professional development.
• Desirable: Teaching qualification.
• Desirable: Ability to speak Welsh or willingness to achieve appropriate oral competence.

Experience

• Significant post‑registration experience.
• Evidence of leading and developing service improvement and experience of improvement measures.
• Specialist knowledge in relevant field.
• Desirable: Experience of working with partner organisations.

Skills

• Leadership and negotiation skills.
• Clinical decision‑making skills.
• Problem‑solving skills.
• Committed to developing self and team members.
• Desirable: IT skills.

Knowledge

• Significant experience working with staff from all agencies, Service Users and family/carers.
• Demonstrate success in building, leading, managing and developing teams.

Personal Qualities

• Ability to travel between sites in a timely manner.

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