DV Cleared Service Delivery Manager (Process Owner)
Location: BasingstokeRate: £600 per dayContract: Contractor (until 31/05/2027)Clearance: Must be willing and eligible to go through the DV Clearance processWorking Pattern: Monday to Friday, fully on site
Are you a proactive, customer-focused professional with a passion for delivering IT excellence? Our client, a leading organisation, is hiring for a Service Delivery Manager (Process Owner) to join their dynamic Service Management Team in Basingstoke. This is an exciting opportunity to make a real impact in a secure IT environment, supporting critical services and driving continuous improvement.
What you’ll be doing:
- Lead end-to-end Service Asset and Configuration Management, ensuring service delivery aligns with SLAs and KPIs.
- Act as the primary contact for customer queries related to service assets and configurations.
- Monitor performance metrics, analyse trends, and prepare detailed reports for stakeholders.
- Manage incident, problem, and change processes following ITIL best practices.
- Collaborate with internal teams and vendors to resolve issues and implement enhancements.
- Drive service improvement initiatives based on data and customer feedback.
- Support compliance, governance, and audit activities to uphold security standards.
What you’ll bring:
- Strong background in IT service delivery, operations, or client-facing roles.
- Deep knowledge of ITIL v3 or v4 frameworks (certification preferred).
- Experience with ITSM tools such as ServiceNow, Jira Service Management, or CASD.
- Excellent stakeholder management, communication, and conflict resolution skills.
- Proven ability to manage multiple projects and priorities effectively.
- Analytical mindset with strong problem-solving skills.
- Experience leading cross-functional teams in complex technical environments.
This is your chance to join a reputable organisation committed to innovation and excellence. If you’re ready to take ownership and help shape the future of IT service delivery, we want to hear from you!
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