Service Team Leader

Key responsibilities:

Assist the Service Manager in the day-to-day running of the department and lead by example to deliver a consistent strong performance by motivating the service team.

Seeing customers to support and help the efficiency of the front desk.

Effectively train, mentor & coach Service Advisors to ensure we are providing the highest standards of customer service Ensuring customer satisfaction with work carried out and advising of future service or repair priorities.

• Achieve both the business and manufacturer KPIs for performance leading.

Work collaboratively with the Workshop team to ensure all tasks are completed to the agreed time scales.

• Allocate and distribute job cards to advisors whilst ensuring accuracy of information and costings.
• Manage the collection and delivery diary including allocating jobs to drivers.
• Maintain effective relationships with prep, admin and warranty to achieve the manufacturer process and audit requirements.
• Work effectively with the workshop controller to pro-actively support, resolve issues and prevent customer complaints.
• Identify and drive a performance that exceeds market competition and best practice in the industry.

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