Store Supervisor (full‑time, 12‑month fixed‑term contract) – Lead consumer experience at The North Face outlet store in Gloucester Quays, contract ending July2027.
Responsibilities
- Support the management team to drive sales and profitability.
- Coaching and motivating the sales associates to deliver high levels of customer service, ensuring the store is always customer‑ready.
- Make sure the store looks great, maintaining all retail operation standards in line with the brand’s visual merchandising guidelines.
- Ensure operational policies and procedures are respected.
- Understand the store’s KPIs and play your part to ensure they are achieved.
Qualifications
- Experience in opening and closing a store, taking responsibility and being in charge when necessary.
- Retail background with fashion or lifestyle experience (preferred).
- Excellent written and verbal communication in English; additional language skills are a plus.
- Proficient in the use of MSOffice and different POS systems.
- Flexible to work weekends, evenings, and holidays as required.
- Live and demonstrate the guiding principles: integrity, courage, curiosity, empathy, and perseverance.
Benefits
- Cinematic salary, bonus, pension scheme, and staff discounts (50%).
- Career ownership and knowledge building across brand portfolios.
- Supportive, feedback‑based culture guided by respect and integrity.
- Tailored training from induction to ongoing online and face‑to‑face sessions.
- Culture of belonging based on respect, connection, openness, and authenticity.
Equal Opportunity & Diversity
We are an Equal Opportunity Employer. The North Face is committed to creating an inclusive environment that welcomes and values the differences among all associates, customers, suppliers, and the communities in which we live and conduct business. We provide equal opportunities in employment, treating all applicants and employees without discrimination on grounds of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, HIV/AIDS status, or any other legally protected factor. We are committed to accessibility and comply with ADA, AODA, and WCAG 2.1 LevelAA for accessible design.
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