IT Support Engineer

Our client is currently seeking a highly professional and customer-focused IT Support Engineer to join their team on a contract basis. The successful candidate will provide high-priority, white-glove support to senior leadership, VIP users, and key business stakeholders, ensuring a seamless and discreet IT experience.

Key Responsibilities:

• Provide dedicated, high-touch IT support to senior leadership, VIP users, and key business stakeholders.
• Act as a trusted point of contact for VIP incidents and service requests, ensuring timely prioritisation and resolution in line with business expectations.
• Deliver L1 to L3 support for various technologies, including Microsoft 365, enterprise applications, networking, telephony, and collaboration tools.
• Manage incidents and service requests via the ServiceNow ITSM platform, maintaining accurate records and compliance with processes and SLAs.
• Provide onsite and field-based support across Warrington and other locations, facilitating face-to-face support for VIP users and business-critical activities.
• Support meeting room technologies and unified communications to ensure reliable executive meeting experiences.
• Diagnose and resolve hardware and software issues, including device swaps, configuration, and deployment of devices.
• Collaborate with various teams and stakeholders to maintain service continuity and effective introduction of new services.

Job Requirements:

• Excellent customer service and communication skills with the ability to work confidently and discreetly with senior leaders and VIP users.
• Strong troubleshooting capability across Windows devices, Microsoft 365, standard enterprise applications, and end-user hardware.
• Experience with ITSM platforms such as ServiceNow and good understanding of incident, request, and escalation management.
• Good knowledge of collaboration technologies, including Microsoft Teams Rooms and AV setups.
• Strong problem-solving and analytical skills, with the ability to act decisively under pressure.
• Experience using SharePoint and automation tools like Power Automate, Power Apps, and Power BI.
• Proficiency in creating digital learning content and effective knowledge materials.
• Working knowledge of networking, EUC management platforms such as SCCM, Intune, Active Directory, and cloud technologies including Microsoft Azure.
• Willingness to travel, support onsite activities across multiple locations, and undertake ongoing professional development.

Experience & Education:

• Proven experience in a Service Desk, End User Computing, or VIP support role, covering first-line and second-line support.
• Experience supporting senior stakeholders or VIP users in a business environment.
• Experience providing onsite or field-based IT support across multiple locations is desirable.
• ITIL Foundation certification or equivalent service management experience is desirable.
• Project delivery exposure or a recognised project management qualification such as PRINCE2 is advantageous.

If you are an experienced IT Support Engineer looking for a dynamic role within a leading technology company, we would love to hear from you. Apply now to contribute to our client’s mission and support their VIP users with excellence.

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