At ONI, we are driven by a profound mission: to propel scientific discovery and combat diseases by granting everyone the ability to visualize, comprehend, and share the intricate microscopic details of life. Our revolutionary Nanoimager stands at the forefront of advancing cellular studies on a molecular level, making substantial contributions to the evolution of scientific knowledge.
This is a practical, hands‑on role focused on customer‑facing field service support. It could be a great opportunity for someone looking to continue to build upon their existing experience in a field‑based role, or for someone wanting to get experience in a field‑based role for the first time.
The position is split approximately 50% field‑based travel and 50% on‑site troubleshooting and repair work from our Oxford labs. This role is ideal for someone who enjoys working directly with hardware, solving technical problems, travelling to customer sites across the UK and Europe, and contributing to high‑quality product delivery while combining regular hands‑on technical work, customer interaction, and collaboration across Operations.
Responsibilities
- Perform on‑site and remote troubleshooting, repairs, and preventative maintenance of ONI hardware systems
- Travel to customer sites across the UK and Europe
- Support system installations and basic technical training where required
- Perform in‑house troubleshooting and repairs from our Oxford labs
- Accurately document repairs and service activity in internal systems
- Work with senior engineers to investigate recurring issues
- Provide professional, clear communication to customers during service activities
Qualifications
- 1–4 years’ experience in a hands‑on engineering or technical support role
- Experience working with electromechanical, optical, or electronic systems (early‑career exposure acceptable)
- Practical troubleshooting mindset
- Comfortable using tools and working directly with hardware
- Strong attention to detail and documentation discipline
- Confident communicator with customers and internal teams
- Willingness to travel across the UK and Europe
- High energy, proactive attitude, and willingness to support where needed
Desirable
- Experience in scientific instrumentation, microscopy, biomedical, or similar environments
- Experience in a Field Service or technical support role
At ONI, we understand that a fulfilling career involves more than just challenging work – it’s about enjoying a well‑rounded experience. When you become a part of our team, you not only contribute to groundbreaking research but also enjoy a range of benefits designed to enhance your life both inside and outside the workplace.
As an equal opportunity employer, we prioritize fairness and respect, ensuring every team member thrives regardless of their background.
Benefits
- Competitive Compensation
- Time Off That Counts – 28 days of annual leave plus bank holidays and 4 dedicated wellbeing days
- Onsite Gym Facilities
- Private Healthcare and Dental Coverage
- Inclusive Culture – a diverse and respectful environment
- Health Assured – comprehensive mental health support services
- People’s Pension – secure your future with our pension scheme
- Perks at Work – exclusive discounts and deals through our perks program
If you are driven by innovation, eager to make a significant impact in the realm of scientific and medical research, and possess the skills and passion we are looking for, we invite you to apply and be a part of our mission to improve our understanding of the details of life.
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