Head of Service Delivery – DLO – Leicester
Job Reference:BIL-002240Salary:80,897 per annum, rising to 84,335 after probationEmployment Type:Permanent
Ready to Transform Repairs Delivery at PA Housing?
Were looking for an exceptional Head of Service Delivery – DLO to lead the transformation of our Midlands Direct Labour Organisation (DLO) service.
This is more than operational delivery. Its an opportunity to reshape a critical frontline service, driving commercial performance, operational excellence and cultural change across responsive repairs, damp and mould remediation, and planned service improvement.
Youll bring a strong commercial mindset, proven experience leading large scale operational transformation, and the ability to challenge traditional ways of working to deliver smarter, leaner and more customer focused services.
This is a high profile leadership role where youll influence strategic direction, improve performance, embed accountability, and create a high performing service built around safety, compliance, value for money and exceptional resident outcomes.
What youll be doing
- Lead transformation across the Midlands DLO service, driving operational redesign and continuous improvement
- Deliver high-quality responsive repairs and damp & mould services safely, efficiently and compliantly
- Review service performance, identify root causes and implement commercially focused improvements
- Drive productivity, cost control and resource optimisation to maximise value for money
- Build a strong performance culture with clear accountability and visible leadership
- Improve customer satisfaction and ensure resident experience reaches top quartile performance
- Lead operational change, embedding innovation and modern working practices
- Manage budgets, forecasting and commercial decision making at scale
- Influence senior stakeholders, EMT and Board through data led insight and strategic recommendations
- Build collaborative partnerships across internal teams, contractors and external stakeholders
- Please refer to the attached job description to find out more.
What were looking for
- Significant senior leadership experience in repairs, maintenance or DLO transformation
- A strong commercial and operational background, ideally gained in a customer facing environment
- Proven success delivering service redesign, turnaround or large scale operational improvement
- Strong financial acumen with experience managing budgets and driving efficiency
- Experience leading teams through change and creating high performance cultures
- Excellent stakeholder influencing and strategic decision making capability
- Deep knowledge of repairs compliance, building safety and regulatory standards
Why join us?
This is your opportunity to shape the future of repairs delivery at PA Housing creating a commercially strong, customer first service that delivers better outcomes for residents and lasting organisational impact.
If youre a transformational leader ready to challenge, improve and deliver wed love to hear from you.
Whats in it for you?
We recognise that people are at the heart of our business and that success is dependant on enthusiastic and committed colleagues. We make sure they feel supported and encourage a culture of opportunity and learning to enable colleagues to fulfil their potential and make a real difference to peoples lives every day.
In return, we reward our staff for their dedication by offering competitive salaries and an excellent discretionary range of employee benefits some of which include:
- 26 days annual leave entitlement per annum plus bank holidays (pro rated for part time roles). With the possibility for colleagues to buy or sell a maximum of 35 hours in annual leave year subject to certain conditions
- Flexible bank holidays take them when it suits you
- Flexible schedule & hybrid working, subject to business need and agreement with your manager. Admittedly some of our roles do require more structured working patterns than others
- Access to the Simply Health Cash plan scheme for discounted optical, dental and health care bills
- Perkbox Rewards Big discounts on high Street shops, cinemas, airport parking and hotels, savings with Apple, free coffee at Caffe Nero each month, download a free film each month and more!
- Health and Wellbeing initiatives such as fitness classes, walking clubs, meditation sessions and more
- Travel to work perks such as Bike2Work Scheme, allowing you to purchase a bike under salary sacrifice & 0% Season ticket loans for bus and train tickets & much more! Check out our Colleague Value Proposition to see what else we can offer you!
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