Choice Housing is one of Northern Ireland’s leading housing associations, we employ over 500 people with a 50-year legacy of enriching lives through the provision of safe, high quality, and affordable homes. We manage over 14,000 homes and support around 40,000 tenants, delivering a wide range of housing solutions including general needs, sheltered housing, support accommodation, and homes for families with complex needs.
Corporate Services Officer (Complaints) (Temp – 51 weeks’ subject to review)
- Location: Belfast Area
- Contract: Permanent
- Hours: 37 Hours
- Job Ref: CSOT/0526
Choice is seeking a Corporate Services Officer on a temporary basis. This person will play a key role in supporting the effective delivery of corporate services across the organisation, with a particular focus on managing and resolving formal complaints.
This role combines complaint investigation and resolution with broader responsibilities in communications, event coordination, and corporate governance. The CSO is responsible for handling sensitive issues, liaising with internal departments and external stakeholders, and contributing to the organisation’s public image and engagement activities.
Benefits
- 22 days annual leave plus an additional 5 days after 5 years’ service, and 12 public holidays
- Flexible/Hybrid working opportunities
- Excellent work-life balance: we support flexible working e.g. accruing an extra 2 days annual leave per month through flexitime, starting hours between 8am and 10am and finishing between 4pm and 6pm
- Learning and Development opportunities to include paid courses relevant to your role
- Paid maternity and paternity leave
- Death in service benefit x3 annual salary
- Health cash plan to include annual routine dental treatments, dental accident & injury, yearly optical, specialist consultations, diagnostic tests and scans, complementary therapies e.g. physiotherapy, acupuncture, osteopathy and chiropractic treatments, alternative therapies e.g. reflexology, head massage, allergy testing, and yearly health screening
“Choice Housing Ireland Limited is an Equal Opportunities Employer”
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