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Founder | Found Talent | Technology Recruitment
Are you passionate about providing IT support and troubleshooting technical issues? Do you thrive in a fast-paced environment where customer service and problem-solving go hand in hand?
If so, we have an exciting opportunity for an IT Service Desk Engineer to join a growing business in Manchester, where you’ll play a key role in ensuring smooth IT operations for internal users.
What You’ll Be Doing:
- Acting as the first point of contact for IT support requests via phone, email, and ticketing systems
- Logging, prioritizing, and resolving IT issues efficiently, ensuring minimal disruption to users
- Troubleshooting and supporting Microsoft 365, Windows OS, and IT applications
- Managing Active Directory tasks such as user account creation, password resets, and permissions
- Diagnosing and resolving hardware and software issues for desktops, laptops, and peripherals
- Escalating complex issues to the appropriate technical teams while maintaining ownership of user communication
- Assisting with basic network troubleshooting and connectivity issues
- Documenting solutions and contributing to the IT knowledge base for future support
- Supporting IT onboarding processes for new employees
What Experience We’re Looking For:
- Previous experience in a Helpdesk, Service Desk, or IT Support role
- Strong knowledge of Windows OS and Microsoft 365 administration
- Experience with Active Directory (user management, password resets, group policies)
- Ability to troubleshoot hardware, software, and basic network issues
- Excellent communication skills, with the ability to support both technical and non-technical users
- Experience using ticketing systems and following ITIL-based service desk processes
- A proactive and customer-focused approach to problem-solving
Desirable but not essential:
- Experience with Microsoft Azure or cloud-based IT support
- Knowledge of ITIL principles or certifications
What’s In It for You?
- Ongoing professional development and training
- Annual performance-based bonus
- Free on-site parking
- Competitive company pension scheme
- Opportunities to gain certifications
Seniority level
- Seniority levelMid-Senior level
Employment type
- Employment typeFull-time
Job function
- Job functionInformation Technology
- IndustriesInformation Services
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