Senior Lead Consultant – BMC Helix ITSM Implementations

NO AGENCIES PLEASEITSM Senior Operational IT Team Leader

Indra, a leading global technology and consulting company, is seeking an ITSM Senior Operational IT Team Leader to support upcoming projects in the UK. The role requires a people manager with technical skills to lead the migration from ServiceNow to BMC Helix ITSM.

Responsibilities

• Lead the due diligence process, analysis, design and transition phases for migration from ServiceNow to BMC Helix ITSM.
• Lead the analysis, technical and functional design, and future implementation of BMC Helix ITSM, replacing an existing ServiceNow system.
• Conduct a comprehensive assessment of the current ITSM environment based on ServiceNow.
• Identify and document all relevant processes, configurations, customizations, and integrations.
• Map current ITSM workflows to BMC Helix equivalents and identify any gaps or complexities.
• Collaborate with technical teams, support functions, and business stakeholders to extract a full picture of the environment.
• Assess potential risks, technical challenges, and dependencies involved in the migration.
• Deliver clear documentation and strategic recommendations to inform decision‑making and planning.

Qualifications

• Extensive experience as an IT Systems Integrator delivering highly complex BMC Helix ITSM deployments, preferably within consulting or project-based environments.
• Strong knowledge in implementation, configuration, customization and development of BMC Helix ITSM based on ARSystem and BMC Helix Innovation Suite.
• Demonstrable experience in leading technical teams.
• Strong expertise in BMC Helix ITSM – hands‑on experience with modules such as Smart IT, CMDB, Change Management, Incident/Problem, etc.
• Knowledge of BMC Helix deployment in On‑Prem/SaaS environments using a container‑based approach.
• Working knowledge of ServiceNow – capable of navigating, analysing, and understanding existing configurations and processes.
• Proven experience in highly complex due diligence, discovery phases, or ITSM migrations.
• Strong interpersonal and communication skills – ability to engage effectively with both technical and non‑technical stakeholders.
• Skilled in gathering undocumented knowledge through interviews and workshops.

Benefits

• Holidays: 25 days per annum + 8 days bank holidays (options to buy/sell days)
• Pension – 4% employee and 4% employer
• Private medical insurance (including dental & optical)
• Life assurance
• Income protection
• Employee assistance programs
• Flexible/remote working options
• Charitable initiatives
• Social events (formal & informal)
• Learning and development programs
• Innovative & collaborative work environment

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