At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. Thatu2019s why we need smart, committed people to join us. Whether youu2019re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth storu200by while evolving your skills in a culture that will welcome your unique contributions? If so, let’s start the conversation.
**About us**
Iron Mountain’s digital scanning business provides leading-edge solutions engineered to transform physical records into accessible and secure digital information. Our expertise encompasses the meticulous conversion of paper documents into high-quality digital assets, enabling organisations to free up valuable physical space and vastly improve information retrieval. This comprehensive service is underpinned by rigorous quality assurance protocols and indexing, ensuring that digitised documents deliver enhanced data integrity and fully comply with relevant regulatory frameworks. Through these advanced scanning and digital storage capabilities, Iron Mountain empowers businesses to support remote and hybrid workforces, streamline operations, mitigate risks associated with physical records, and unlock the full potential of their information.
**The Role**
Iron Mountain is seeking a motivated **Service Delivery Manager** to join our **Digital Solutions** team. In this role, you will be responsible for the end-to-end implementation and operational excellence of project delivery, ensuring all services meet strict quality standards, budgets, and timelines.
This is a **hybrid role** ; however, your base will be **Lutterworth** , so the successful candidate must be within a commutable distance. You will join a forward-thinking team dedicated to helping organisations manage and protect their most valuable physical and digital assets.
Regular travel to client sites within the region is required, making a valid UK driveru2019s licence and access to a vehicle essential for this position.
**What Youu2019ll Do**
In this role, you will: Lead the end-to-end service delivery lifecycle, managing project P&Ls, forecasting, and budgeting to ensure financial efficiency and cost control. Serve as the primary interface for the customer, participating in regular business reviews to assess service quality and identify areas for continuous improvement. Monitor service performance against KPIs and SLAs, proactively identifying risks and escalating critical incidents to the global Management Team. Collaborate with internal operations and commercial teams to coordinate the execution of multiple parallel projects and manage external third-party vendors. Ensure compliance with contractual and regulatory standards while identifying opportunities for automation and digitisation to enhance service responsiveness.
**What Youu2019ll Bring**
The ideal candidate will have: Proven experience in leading projects or teams with a proven track record of efficiency results. Strong knowledge of service management processes, including incident, problem, and change management within digital transformation environments or a relatable industry Proven ability in stakeholder management, communication, and financial budgeting/forecasting Strong communication skills A valid UK driveru2019s licence and own vehicle, with the flexibility and willingness to travel to various client sites across the region
**What We Offer** **Location** : Hybrid role based in Lutterworth. **Consistent Schedule:** Monday to Friday **Competitive compensation** and benefits aligned with your professional experience. **Flexible work options** to support a harmonious work-life balance. **Comprehensive health, wellness, and retirement plans** . **Opportunities for continuous learning** and professional growth within a global organization.
Category: Operations Group
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customersu2019 assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.
Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE
**Requisition:** J0100243…