**Additional Information**
**Job Number** 26065432
**Job Category** Spa
**Location** The St. Regis London, 37 Conduit Street, London, United Kingdom, United Kingdom, W1S 2YFVIEW ON MAP (https://www.google.com/maps?q=The%20St.%20Regis%20London%2C%2037%20Conduit%20Street%2C%20London%2C%20United%20Kingdom%2C%20United%20Kingdom%2C%20W1S%202YF)
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
Coming soon to the heart of Mayfair, **The St.** **u202f** **Regis London** marks the brandu2019s prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St.u202fRegis London embodies u2018 _Live Exquisiteu2019_ a celebration of Londonu2019s pioneering and glamorous lifestyle for the Luminaries of the world.
As **Spa Receptionist** , you will curate a seamless and intuitive guest journey from the moment of enquiry through to departure, ensuring every interaction reflects the elegance and serenity of our brand. This is a key role for a polished, guestu2011focused professional with a passion for luxury wellness, refined service, and the art of creating memorable experiences.
**Key Responsibilities**
Deliver an exceptional arrival experience, greeting guests with warmth, poise and a personalised approach Manage spa reservations, including scheduling, confirmations and guest communications Guide guests through their spa journey, offering knowledgeable recommendations on treatments and retail offerings Coordinate with Spa Therapists and wider hotel teams to ensure seamless service delivery Handle payments and transactions with accuracy, discretion and professionalism Maintain immaculate presentation of the spa reception and retail areas Support daily spa operations, ensuring a calm, organised and anticipatory environment Resolve guest concerns with empathy, confidence and a solutionu2011focused mindset Uphold St.u202fRegis brand standards, rituals and luxury service excellence Promote a safe, compliant and wellu2011maintained working environment Take a handsu2011on approach to operational duties, ensuring service excellence at every touchpoint
**Core Competencies**
We are seeking a refined and serviceu2011oriented professional who embodies the essence of luxury hospitality. You will combine operational capability with emotional intelligence, delivering exceptional experiences with precision and grace. You should have:
Experience in luxury hospitality, spa reception, or guestu2011facing service A natural ability to deliver personalised, anticipatory guest care Excellent interpersonal and communication skills with a polished, confident presence Strong organisational skills and attention to detail A calm, composed approach in highu2011pressure or fastu2011paced situations Collaborative spirit, working seamlessly with multiple departments A passion for wellness, luxury service and creating meaningful guest moments Physical capability to support operational duties as required
At The St.u202fRegis London, our Hosts are the heartbeat of our legacy of exceptional service, and in honour of your dedication, we offer a curated collection of benefits designed to support and elevate your journey with us.
_Financial Rewards_
Competitive salary designed to recognise excellence Enhanced pension Life assurance Company sick pay Additional holiday allowance Access to BenefitHubu2019s exclusive retail, wellness and travel privileges Friends & Family preferred rates at Marriott hotels worldwide
_Career Development_
Clear pathway for internal promotions and transfers Crossu2011department training to refine your craft and broaden your expertise Expertu2011led development programmes Continuous learning through structured programmes Premium eu2011learning platform access Be part of an exclusive preu2011opening experience shaping the future of the property
_Wellbeing Support_
Private Medical Insurance Employee Assistance Programme Complimentary meals on duty, crafted with care and served in our staff restaurant Food & Beverage discounts across Marriott properties Yearu2011round wellbeing initiatives and wellness activities
_Recognition & Appreciation_
Award programmes celebrating exceptional performance The Astor Awards Distinctive Moments celebration Long service awards Key life moments celebratedu2014birthdays, anniversaries, personal milestones Vibrant social calendar with team events and engagement activities
_Terms and Conditions Apply_
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent and experiences of our teams. We are committed to nonu2011discrimination on any protected basis, including disability, veteran status, or any other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,u200b **begin** your purpose, **belong** to an amazing globalu200b team, and **become** the best version of you….