About London Southend Airport
Our SENsational colleagues are what make our airport thrive. Our goal is to develop each and every one of our colleagues’ skillsets by investing heavily in training and development throughout their careers, creating a culture of internal development and progression. A number of our senior leadership team began their career with us in an entry level role, the sky is the limit here at LSA.
As one of the key employers for Southend City we aim to always ensure that our roles are accessible to the community. We are committed to providing equal opportunities and creating an inclusive environment for our colleagues.
Now is an exciting time as ever to join our airport. As a business, we are constantly growing, resulting in a wealth of roles to choose from, many that you may not have considered before – we’re talking Air Traffic Control, Fuelling, Car Parking, Rail, Security, Ground Maintenance, Firefighters, Cleaning, Technical Services and so much more. There really isn’t a better time to join team SENsational.
About The Role
As Head of Commercial Optimisation, I am directly accountable for the non‑aero revenue streams across the airport, this includes the Rail station, Car park, Taxi’s and Food & Beverage and Retail outlets. My goal is to improve EBITDA across the Non‑Aero functions. I support non‑aero future planning and phased development, covering everything from capacity and demand to product, category management, and revenue protection.
Responsibilities
- I will work with the Commercial Finance Analyst’s to analyse performance data, using these findings to drive meaningful insights on improvements to the services that can be implemented to increase EBITDA.
- I will support with budget preparation, providing insights on performance assumptions.
- I will be responsible for implementing pricing elasticity across the non‑aero revenue streams.
- I will monitor performance across all non‑aero areas, identifying risk and opportunity.
- I will regularly conduct market research, ensuring that the products and services offered align with optimal EBITDA goals.
- I will be responsible for managing existing contracts and will provide support to the future growth of concession bid process through competitive contract negotiations.
Please note: this role will require you to be on site a minimum of 4 days per week.
Skills, Knowledge and Expertise
- Proven work experience in a high‑volume, fast‑paced commercial operation, optimising revenue and handling procurement.
- Strong analytical skills with a record of driving revenue growth and profitability.
- Proficient in financial modelling, procurement tools, market benchmarking, and digital integration platforms.
- Experience with API integrated platform use & optimisation in a commercial environment.
- Degree level qualification in Business, Finance or a related field is desirable.
Reasonable adjustments: If you require any reasonable adjustments regarding these points, please talk to us during the interview process.
Benefits
We take great pride in these offerings, designed with the wellbeing and job satisfaction of every colleague in mind.
- Apprenticeships – we are proud to offer our colleagues the opportunity to gain valuable qualifications from level 3 through to level 7 (Master’s Degree Level) while at work. These courses are fully funded and available in a variety of disciplines.
- Medicash – London Southend Airport fund cover for all airport colleagues, providing virtual GP & Physio appointments, access to the Skin Vision app, various retail discounts, and a bespoke healthcare cash plan to claim back everyday health expenses.
- Access to a Wellbeing app with a mood tracker, live chat or telephone counselling service.
- Employee Assistance Programme to confidentially support and provide advice and guidance to colleagues on health and legal related issues.
- ‘My Gym Discounts’ – up to 25% off memberships with over 3,800 gyms throughout the UK.
- Mental Health First Aiders – qualified and experienced staff available fulltime to provide support.
- Cycle to Work Scheme – saving of up to 21‑39%RRP on bikes and accessories.
- Costco Membership scheme.
- World Duty Free Discount.
- Arriva buses discount.
Pay Range
£70,000 per year (London Southend Airport)
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