**Additional Information**
**Job Number** 26065454
**Job Category** Rooms & Guest Services Operations
**Location** The St. Regis London, 37 Conduit Street, London, United Kingdom, United Kingdom, W1S 2YFVIEW ON MAP (https://www.google.com/maps?q=The%20St.%20Regis%20London%2C%2037%20Conduit%20Street%2C%20London%2C%20United%20Kingdom%2C%20United%20Kingdom%2C%20W1S%202YF)
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
Coming soon to the heart of Mayfair, **The St.** **u202f** **Regis London** marks the brandu2019s prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St.u202fRegis London embodies u2018 _Live Exquisiteu2019_ , a celebration of Londonu2019s pioneering and glamorous lifestyle for the Luminaries of the world.
As a **Front Desk Agent** , you will be one of the first impressions of The St.u202fRegis London, guiding guests through a seamless and intuitive arrival, stay, and departure experience. You will take initiative, anticipate needs, and ensure every interaction feels effortless, personalised, and memorable. This is a role for a polished, serviceu2011driven professional who thrives in a dynamic environment and embodies the art of refined hospitality.
**Key Responsibilities**
Deliver an exceptional arrival and departure experience, ensuring each guest feels personally welcomed and valued Guide guests throughout their stay, offering support with requests, information, and tailored recommendations Process operational needs including checku2011ins, checku2011outs, payments, and daily reports Anticipate guest needs and respond with intuitive, personalised service Maintain accuracy and professionalism in all communications and transactions Uphold safety, confidentiality, and company policies at all times Support smooth lobby operations by moving confidently through the space and assisting where needed Collaborate with other departments to ensure seamless service delivery
**Core Competencies**
We are seeking a refined and serviceu2011oriented professional who embodies the essence of luxury hospitality. You should have:
Qualification in Hospitality studies, degree standard or similar preferred Relevant experience in a 5* property is desirable Excellent customer service skills Possess the ability to work under pressure and have strong organisational skills Great command of the English language, both spoken and written Display a polite and professional attitude to internal and external guests A passion for creating meaningful and memorable guest experiences
At **The St.** **u202f** **Regis London** , our Hosts are the heartbeat of our legacy of exceptional service, and in honour of your dedication, we offer a curated collection of benefits designed to support and elevate your journey with us.
_Financial Rewards_
Competitive salary designed to recognise excellence Enhanced pension Life assurance Company sick pay Additional holiday allowance Access to BenefitHubu2019s exclusive retail, wellness and travel privileges Friends and Family preferred rates at Marriott hotels worldwide
_Career Development_
Clear pathway for internal promotions and transfers Crossu2011department training to refine your craft and broaden your expertise Expertu2011led development programmes Continuous learning through structured programmes Premium eu2011learning platform access Be part of an exclusive preu2011opening experience shaping the future of the property
_Wellbeing Support_
Private Medical Insurance Employee Assistance Programme Complimentary meals on duty, crafted with care and served in our staff restaurant Food and Beverage discounts across Marriott properties Yearu2011round wellbeing initiatives and wellness activities
_Recognition and Appreciation_
Award programmes celebrating exceptional performance The Astor Awards Distinctive Moments celebration Long service awards Key life moments celebrated including birthdays, anniversaries, and personal milestones Vibrant social calendar with team events and engagement activities
_Terms and Conditions Apply_
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.u202fOur greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,u200b **begin** your purpose, **belong** to an amazing globalu200b team, and **become** the best version of you….