**Additional Information**
**Job Number** 26065108
**Job Category** Rooms & Guest Services Operations
**Location** 37 Conduit Street, London, United Kingdom, United Kingdom, W1S 2YFVIEW ON MAP (https://www.google.com/maps?q=37%20Conduit%20Street%2C%20London%2C%20United%20Kingdom%2C%20United%20Kingdom%2C%20W1S%202YF)
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**Concierge**
Coming soon to the heart of Mayfair, **The St. Regis London** marks the brand’s prestigious debut in the United Kingdom. This is a destination where history and modernity meet, where the energy of the city is palpable, and where every arrival feels personal. With signature butler service, refined interiors by Richmond International, and an unmatched Bond Street address, The St. Regis London embodies ‘Live Exquisite’-a celebration of London’s pioneering and glamorous lifestyle for the Luminaries of the world.
As **Concierge** , you will be a key ambassador of the hotel, delivering exceptional, personalised service and creating memorable experiences for our guests. You will play a pivotal role in connecting guests to the very best of London, anticipating their needs and curating seamless arrangements that reflect the elegance and sophistication of the St.u202fRegis brand. This role is ideal for an engaging and serviceu2011oriented individual who thrives on exceeding expectations and building meaningful guest connections.
**Key Responsibilities**
Respond to guest requests for special arrangements or services, including transportation, dining reservations and personal services etc. Anticipate and fulfil unique guest needs, ensuring a seamless and personalised experience Provide expert knowledge of the hotel and surrounding area, including local attractions, events and experiences Handle all guest calls, messages and requests efficiently, ensuring timely followu2011up and resolution Coordinate with internal departments (e.g. Housekeeping, Front Office, Bell Services) to deliver exceptional service Maintain accurate records of guest interactions and update logbooks with relevant information Resolve guest concerns with professionalism, empathy and a solutionu2011focused approach Maintain clear and professional communication at all times, both written and verbal Uphold brand standards in guest engagement, appearance and service delivery Support the team in achieving service excellence and operational efficiency
**Core Competencies**
We are seeking a confident and personable individual who embodies the spirit of luxury hospitality. You will bring enthusiasm, local knowledge and a genuine passion for creating unforgettable guest experiences. You should have:
Previous experience in a Concierge role within a luxury hotel environment A strong passion for customer service and guest engagement Excellent communication and interpersonal skills Ability to anticipate guest needs and respond with personalised solutions Strong organisational skills and attention to detail Knowledge of London, including key attractions, dining and cultural experiences (advantageous) Ability to multitask and remain composed in a fastu2011paced environment Professional presentation and a warm, approachable manner A collaborative mindset and ability to build positive working relationships
At **The St. Regis London** , our Hosts are the heartbeat of our legacy of exceptional service. In honour of your dedication, we offer a curated collection of benefits designed to support and elevate your journey with us.
_Financial Rewards_
Competitive salary designed to recognise excellence Workplace pension Company sick pay Additional holiday allowance Access to BenefitHub’s exclusive retail, wellness and travel privileges Friends & Family preferred rates at Marriott hotels worldwide
_Career Development_
Clear pathway for internal promotions and transfers Cross-department training to refine your craft and broaden your expertise Expert-led development programmes Continuous learning through structured programmes Premium e-learning platform access Be part of an exclusive pre-opening experience shaping the future of the property
_Wellbeing Support_
Employee Assistance Programme Complimentary meals on duty, crafted with care and served in our staff restaurant featuring wholesome, quality cuisine. Food & Beverage discounts across Marriott properties Year-round wellbeing initiatives and wellness activities
_Recognition & Appreciation_
Award programmes celebrating exceptional performance The Astor Awards Distinctive Moments celebration Long service awards Key life moments celebrated – birthday, anniversaries, personal milestones and achievements Vibrant social calendar with team events and engagement activities
_*Terms and Conditions Apply_
_Eligibility_
In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Combining timeless glamour with a vanguard spirit, St. Regis Hotels & Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,u200b **begin** your purpose, **belong** to an amazing globalu200b team, and **become** the best version of you….