Location: On site / Poole, UKjob type: Permanent / Full-timeSector and subsector: Leadership & Management | Senior ManagementSalary: Negotiable salary
About the job
We’re looking for an experienced Technical Service Director to join our Cruise division.
What you will be doing
Reporting to the COO, you will be responsible for the end-to-end installation and maintenance of our proprietary commercial cleaning products (known in the industry as ‘CBN + ’).
Managing a team of engineers, project managers, chemical experts you will ensure that our products and planned, installed and serviced within agreed timescales and cost.
Core accountabilities will include:
- Ensure our CBN + product is readily available as and when required.
- All dispensing / dosing equipment and ancillary parts are available for all vessel activities.
- Timely and cost-effective deployment of qualified engineers and personnel to all on-board activities
- Oversee and contribute to detailed project plan, available for customer upon request.
- Set and manage budgets and expenditure for each CBN + deployment project.
- Maintain consistent communication with Cruise line contacts, always representing Tower brand with the upmost professionalism.
- Contribute to ongoing business development activities in relation to CBN + product line and development of new products suitable for the market.
- Work closely with the sales and procurement teams to protect and grow margins.
- Support the operations team to set up new 3PL locations (US and Europe).
- Oversee ongoing maintenance schedule for each vessel post-installation.
- Ensure each installation and ongoing planned maintenance is commercially viable with target profit margin and within budget.
- Continually seek ways to improve profit margin based on efficient use of resources and products.
- Develop a framework and maintain a high standard of training methods to support onboarding of dosing equipment and/or usage of CBN + .
- Understand the chemical range and its composition, able to discuss these in technical detail to continually develop the product.
- Proactively provide confidence to customers by working closely with the sales team, joining customer calls, collaborating to anticipate and resolve any issues that may impact service.
- Ensure all processes are documented and comply with standards such as ISO9001.
What’s in it for you
- Modern open plan office
- Monthly profit share bonus scheme
- Perks at Work scheme
- Free lunch every Friday
- Charity dress down day every Friday
- Cycle to Work scheme
- Subsidised workplace massage
- Employee assistance programme (EAP)
- Company social and corporate events
Who we are
We are a fast paced, forward thinking cruise product solutions provider with a mission to help operators deliver unforgettable journeys. Our work improves life on board for guests and crew by streamlining the entire hotel and technical supplies lifecycle. We bring consistency, reliability and pride to every part of our partnerships, achieving more than 99 percent on‑time in‑full delivery across more than 30 ports and six continents across the globe.
Where you work
Our open plan office encourages teamwork and communication. You will be working in a respectful environment surrounded by people that care about you just as much as our customers. We also believe diversity is the key to a success. That means your voice will always be heard no matter your role, and there will always be the opportunity to make a big impact.
Who you are
Commercially astute, you are experienced working within international framework – particularly US & European markets. Ideally certified in project management techniques, you will have a background in the commercial use of hygiene and laundry products within B2B environments.
Using your experience within marine and/or shipping environments, you will work closely with engineering teams to deliver customer confidence and satisfaction.
With strong analytical and problem solving skills you thrive in a fast paced and growing environment, working with a great team of professionals working around the world.
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