Role Purpose
This role plays a key part in the success of Financial Lines Claims and offers the opportunity to contribute to business development, support underwriting strategy and further develop leadership capabilities within a growing, dynamic organization.
Key Responsibilities
- Manage a portfolio of complex, high-value claims arising from all classes of Financial Lines, including Professional Indemnity, Directors and Officers, Financial Institutions and Cyber.
- Lead the claim strategy, including investigation, reserving, expert appointment, and resolution approach within an agreed authority.
- Lead negotiations on contentious claims, including coverage and quantum disputes, through to settlement or closure.
- Deliver clear and timely large‑loss reporting to senior management.
- Act as a key point of contact for brokers and clients.
- Attend and present at market events, promoting the Starr brand, building and maintaining strong relationships, and collaborating with underwriters to support client retention and new business opportunities.
- Support underwriters with wording reviews and the development of new products.
- Support and mentor junior colleagues, demonstrating good leadership and acting as a technical referral point within the team.
Qualifications, skills and experience
- Essential
- In‑depth knowledge of all Financial Lines products.
- Strong communication skills.
- Proven experience handling large and complex claims.
- Experience operating in a lead position and able to contribute to and influence strategy.
- Experience managing large loss reporting and presenting to senior management.
- Ability to deliver a high standard of claims service to clients and stakeholders.
- Strong collaboration skills with underwriting and other internal teams.
- Continuous development of technical knowledge and understanding of relevant classes of business.
- Mentoring skills.
- Desirable
- Exposure to complex claims across relevant lines of business.
- Familiarity with claims systems (e.g. ECF, Docosoft).
- Progress toward, or interest in, pursuing ACII (or equivalent professional qualification).
Starr is an equal opportunity employer and we consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and are committed to creating an inclusive environment for all employees. Our aim is to grow our own talent and bring out the best in people.
Starr is a global insurance and investment organization providing property and casualty insurance solutions to business and industry. Our talented and experienced associates manage risk and support the profitable growth of organizations in a dynamic, competitive and ever‑changing marketplace.
Available at https://starr.com/About/Careers
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