Service Engineer

Key Responsibilities

• Servicing, repairing, testing, and commissioning Servomex analysers and systems, both in‑house and on customer sites.
• Performing startup, commissioning, FAT and SAT activities.
• Providing technical support and service training to customers, distributors, and internal teams.
• Supporting system build and testing with the Systems Engineering team prior to shipment.
• Completing service, repair, and commissioning documentation in line with quality processes.
• Ensuring equipment meets health & safety and local compliance requirements.
• Supporting technical sales enquiries, service quoting, and promoting maintenance contracts.
• Participating in service planning, forecasting, and continuous improvement initiatives.

What we’re looking for

• Proven experience as a Field Service Engineer working with analytical or instrumentation systems.
• Strong background in electronics and instrumentation, with solid troubleshooting skills.
• Experience working in industries such as oil & gas, industrial gases, chemical, food, or cement.
• Ability to interpret schematics, wiring diagrams, and technical manuals.
• Experience in customer‑facing roles, delivering training and building strong relationships.
• Confident working independently and remotely with minimal supervision.
• Competent in MS Office and SAP.
• Fluent English and a full UK driving licence.
• Willingness to travel within the UK and occasionally internationally.

Desirable experience

• Semiconductor (SEMI) industry exposure.
• Laser‑based analyser or laser technology experience.
• Knowledge of Lean manufacturing / continuous improvement.
• Salesforce experience.

Education / Qualifications

• Technical Degree (or equivalent level) in Electronics, Electrical Engineering or a closely related discipline.

Location & Salary

Location: Crowborough, East Sussex. Base salary up to £55,000. Permanent eligibility to work in the UK – no sponsorship available.

Employment Type

Full Time, Permanent, 38 hours per week, Monday to Friday.

Benefits

• Discretionary bonus.
• Pension plan with up to 10.5% employer contribution.
• 25 days’ annual leave with option to buy more, plus bank holidays and a company shutdown day.
• Wellbeing Programme.
• Talent Management Programme.
• Life assurance.
• Enhanced family friendly benefits, two volunteering days, cycle to work scheme, and more.

Equal Opportunity

We welcome and support candidates who may need reasonable adjustments during the recruitment process. We are also committed to making reasonable adjustments for employees wherever possible, so that everyone can perform their role to the best of their ability.

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