Global VP, Complaints Strategy & Controls

JPMorganChase is seeking a Head of Global Complaints, Strategy and Controls – Vice President to own the end-to-end complaints capability across all Financial Services products. You will lead operational controls and ensure customer-centric outcomes in a global setting.

The ideal candidate will have extensive leadership experience, strong engagement with regulators, and demonstrate success in managing high-risk complaints. This position is pivotal in enhancing the complaints process and driving continuous improvement.

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