Senior Property Manager

Position

Senior Property Manager – Residential Lettings, based at 55 Baker Street, London.

Key Responsibilities

• Carry out pre‑tenancy works for the property portfolio, ensuring properties are presented to a high standard for incoming tenants.
• Review check‑in reports and resolve any identified issues to ensure tenant satisfaction and compliance.
• Conduct regular property visits, document findings, and take appropriate follow‑up action.
• Coordinate and oversee complex routine and reactive maintenance works.
• Process and manage contractor and supplier invoices, ensuring accuracy and appropriate funding.
• Maintain accurate and up‑to‑date records on the CRM, including property details, landlord instructions, and tenancy agreements.
• Organise and archive documentation (invoices, reports, emails, etc.) to ensure compliance and easy retrieval.
• Build and maintain strong relationships with landlords and tenants, acting as a key point of contact.
• Review check‑out reports, agree deductions with landlords, and negotiate with tenants where required.
• Complete end‑of‑tenancy processes and ensure all records are updated on the CRM.
• Manage TDS claims and maintain accurate TDS records.
• Clearly communicate landlord and tenant obligations, ensuring compliance from all parties.
• Oversee EICR remedial works and act on findings from PAT and Gas Safety inspections.
• Handle complex property and lease management queries.
• Provide guidance, mentoring, and support to junior team members.
• Ensure full compliance with all relevant legislation, regulations, and company standards.

Skills & Qualifications

• Extensive experience in property management or a related field.
• Propertymark Level 3 (ARLA) qualification is essential.
• Strong knowledge of property management regulations and compliance requirements.
• Proven ability to manage complex maintenance issues and coordinate with contractors and suppliers.
• Self‑motivated, with the ability to work independently and manage a varied workload.
• Team‑oriented, with a willingness to support and mentor colleagues.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Effective negotiation and problem‑solving abilities.
• Knowledge of accounts/bookkeeping and experience managing expenditure on behalf of clients.

Key Information

• Working hours: Monday to Friday, 9:00am – 6:00pm
• Location: 55 Baker Street, London
• Contract type: Permanent
• Dynamic working: Eligible
• Competitive salary

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