General Manager

Equans are looking for a General Manager to join our team at Addenbrooke’s Treatment Centre in Cambridge. This is a permanent, full-time role, working 40 hours per week. On offer is a competitive salary, company vehicle or allowance, bonus and benefits package.

What will you deliver?

Service Delivery and Operations

• Ensure effective delivery of all Hard FM services (including maintenance, engineering, building fabric, statutory compliance, and technical services) in line with contract requirements and healthcare guidance
• Maintain full compliance with statutory, regulatory, HTM guidance, and company standards, including robust management of permits, risk assessments and safe systems of work
• Oversee the planning and execution of planned preventive maintenance (PPM) and reactive maintenance activities to optimise asset performance and availability
• Implement and monitor robust operational processes and procedures, ensuring accurate documentation, auditable records and consistent standards across the estate
• Manage service resilience and business continuity plans, ensuring critical healthcare infrastructure and systems remain operational at all times
• Interface effectively with clinical and non-clinical stakeholders to plan and communicate works, minimising disruption to patient care and hospital operations

Capital Works, Variations and Lifecycle Programme

• Lead the development and delivery of the life cycle plan, ensuring alignment with contractual obligations, asset condition data, risk mitigation and client service requirements
• Working with the PMO delivery team, oversee the operational aspects and interfaces of planning and delivery of capital projects and contract variations, ensuring robust safety arrangements, impact assessments and clear risk management
• Ensure that project delivery is compliant with CDM Regulations, healthcare standards and internal governance requirements, with clear roles, responsibilities and documentation
• Coordinate with Trust management and clinical teams to ensure works are scheduled to minimise disruption to core healthcare services and patient flows
• Monitor project performance against time, cost, quality and safety objectives, taking corrective action to resolve issues and protect outcomes
• Provide clear, timely reporting on the life cycle and capital programme to internal leadership and client stakeholders, including forecasts, risks and mitigation plans

Client and Stakeholder Relationship Management

• Act as the key contact for the client, SPV, Trust representatives and key stakeholders on all strategic Hard FM and lifecycle‑related matters
• Diagnose and understand root causes of existing relationship strain and performance concerns, creating and implementing robust recovery plans
• Establish regular, structured governance forums (e.g. contract meetings, performance reviews, risk reviews) with clear agendas, actions and follow‑up
• Demonstrate confident, credible presence in all client interactions, providing honest, data‑backed insights and clear proposals for improvement
• Manage stakeholder expectations through proactive communication, early escalation of emerging issues and transparent reporting on performance and risks
• Build effective working relationships with clinical teams, estates teams, SPV representatives and internal senior leaders to support collaborative problem‑solving

Commercial and Contract Management

• Provide clear leadership, direction and role clarity to direct reports and wider teams, setting and maintaining high standards of performance, behaviour and accountability
• Coach, develop and mentor managers and supervisors, ensuring they have the skills, tools and support to lead their teams effectively in a complex healthcare environment
• Foster a culture of safety, compliance, customer focus and continuous improvement, recognising success and addressing underperformance promptly and fairly
• Lead organisational change, service transformation and performance improvement initiatives, engaging teams effectively through clear communication and involvement
• Promote diversity, inclusion and respect within all teams, ensuring fair and equitable treatment of all colleagues, contractors and partners
• Ensure robust workforce planning, succession planning and talent development to maintain capability and resilience across all key functions

Performance, Data, Reporting and Jeopardy Management

• Own the performance management framework for the contract, ensuring all SLA and KPI data is accurate, timely and auditable
• Work with the performance manager to analyse performance trends, root causes and recurring issues, implementing targeted corrective and preventive actions to improve outcomes
• Develop and maintain robust jeopardy management strategies, including early warning triggers, action plans and escalation routes to minimise penalties and deductions
• Prepare high-quality, professional reports for the client, SPV and internal stakeholders, presenting complex technical and commercial information in a clear, compelling way
• Use operational and financial data to support decision‑making, resource planning and prioritisation of investment and improvement initiatives
• Ensure all incidents, near misses, performance failures and disputes are logged, investigated and closed out with learning captured and embedded

What can we offer you?

• 25 days annual leave (+ public holidays)
• Life Cover equivalent to 2 times annual salary
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts
• Cycle to work scheme
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalised support programmes
• Attractive Employee Referral Rewards Scheme
• Access to our growing employee networks
• 24/7 Employee Assistance Programme and access to a mental wellbeing app

Who are you?

• Degree or equivalent in engineering, building services, facilities management or related discipline, or significant relevant experience in lieu
• Extensive senior‑level experience managing Hard FM services in complex, operational estates environments
• Proven experience delivering Hard FM services within live healthcare settings (acute hospitals or similar clinical environments)
• Demonstrable track record of managing healthcare PFI contracts, including payment mechanisms, lifecycle and performance regimes
• Strong commercial acumen, including budgeting, forecasting, cost control, and management of variations and claims
• Significant experience leading multi‑disciplinary teams, including engineering, projects and support staff, in a high‑pressure environment
• Experience in planning and delivering capital works and lifecycle programmes in operational healthcare environments
• Proven experience in managing performance risk, penalties and deductions under PFI or similar performance‑based contracts

Requirements & Eligibility: This role includes a DBS Standard check; therefore ability to pass is essential. Applicants must have evidence of the right to work in the UK.

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