The closing date is 07 June 2026
Service Transformation Analyst
We are seeking a motivated and collaborative individual to play a key role in supporting the Trust’s Transformation and Integration Division. Working closely with clinical and operational teams, the post holder will map and analyse existing processes, identify opportunities for standardisation and efficiency, and support the design of improved pathways and digital solutions. They will provide high‑quality analytical insights, build strong working relationships across services, and act as a trusted facilitator of change, ensuring improvements are evidence‑based and sustainable.
This role will contribute directly to Trust‑wide and service‑specific transformation priorities, including the development of future state pathways, standard operating procedures, and digital innovations. The post holder will support the implementation of improvement initiatives, evaluate the impact of service changes, and develop materials such as process maps and improvement charters to help teams plan and deliver change. This is an excellent opportunity for someone passionate about service improvement, digital transformation, and collaborative change to make a meaningful impact across the organisation.
This is a full‑time post.
Please note the Trust is unable to provide sponsorship to work for this role; to apply you must have current right to work in the UK status. Employment on a time‑limited visa does not guarantee sponsorship at point of expiry.
Main duties of the job
- Work with clinical and operational teams to map current processes using recognised methodologies (e.g., process mapping, value‑stream mapping).
- Analyse workflows, demand, capacity, and performance data to identify inefficiencies and opportunities for improvement.
- Support the development of future state pathways and standard operating procedures.
- Contribute to the delivery of Trust‑wide and service‑specific transformation programmes.
- Identify opportunities for digital innovation, automation, and improved use of technology.
- Support the implementation of improvement initiatives, ensuring changes are embedded and measurable.
- Assist in evaluating the impact of service changes, including benefits realisation and performance monitoring.
About us
Herefordshire and Worcestershire Health and Care NHS Trust works together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire. Our people – over 4,500 – provide services across more than 100 sites.
We will support you to thrive; offer flexible working options for a great work‑life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.
What we offer:
- 27 days leave plus bank holidays, increasing up to 33 days with long service.
- Generous NHS pension and enhanced pay when you work unsocial hours.
- Flexible and agile working opportunities.
- Great maternity, paternity, and adoption support.
- Wide range of supportive staff networks.
- Health and wellbeing opportunities.
If you would like to know more, please visit our website.
We encourage you to read the attached applicant guidance notes.
Sharing your data – as a data controller we may sometimes need to process your data to pursue our legitimate business interests, for example to request a survey from you (optional), to support the Trust’s understanding of where you gained interest in working for the Trust.
Qualifications
- Specialist knowledge across service transformation underpinned by relevant qualifications or relevant practical experience.
- Evidence of continuing professional development.
- Original certificates may be required to verify qualifications at point of offer.
Experience
- Experience of analysing processes or performance data; supporting improvement or transformation projects.
- Experience of working with teams to develop and deliver improvement and/or transformation plans.
- Experience of working with multidisciplinary teams and using digital tools to support change.
- Experience of designing and developing presentation and information materials (digital and print).
- Development, maintenance and oversight of complex delivery plans.
Employer name
Herefordshire and Worcestershire Health and Care NHS Trust
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