We are seeking an exceptional Director of Group Sales – UK & Europe to join the Group Sales team at our Corporate Office.
Maybourne owns and manages Claridge’s, The Connaught, The Berkeley, The Maybourne Beverly Hills, The Maybourne Riviera and The Emory – six of the world’s most renowned hotels, and Surrenne – wellbeing and longevity Member’s Club. Our hotels have histories that stretch back over a century. And, while each one retains its timeless appeal and individual nature, we are committed to ensuring they are always in tune with the wants and wishes of today’s discerning guests.
At Maybourne it is our purpose to create stories of distinction, and we know that truly memorable experiences are made up of countless small moments. Moments where the extraordinary becomes reality.
We are building on the reputation of our heritage properties by pursuing a global vision to lead the future of luxury. This includes curating distinctive and enriching experiences, developing our digital capabilities and superior insights, enhancing our unmatched guest experience, and expanding the number of hotels, spas, and residences around the world.
As a Director of Group Sales – UK & Europe, you will be an experienced MICE sales professional from the luxury market with established success from the MICE agency and corporate group direct markets. A respected and well established salesperson in this market, you will be proactive at representing Maybourne at industry exhibitions, organising successful domestic and European sales trips and deliver consistent face-to-face selling opportunities both on and off property.
Your responsibilities will include but will not be limited to:
- To deliver strong group base at the four London hotels throughout the year and support international properties with the right leads for conversion.
- Ensure Maybourne presence in the MICE market is one of ultra luxury and we are a preferred brand in the market.
- Work closely with the Group sales team in proactively at securing new MICE group business across all Maybourne properties, with clear ownership of generating an increase in inquiries from agency and corporate direct.
- Build and maintain a strong pipeline of qualified opportunities, working towards agreed revenue, pipeline and activity targets.
- Actively prospect targeted MICE agents, DMCs and corporate clients using structured outbound sales activity, referrals and market intelligence.
- Increase and protect revenue from the top accounts and increase share from the B performing accounts through creative commercial strategies.
- Obtain and maintain detailed product knowledge of all accommodation, private events, food & beverage as well as overall offering across the portfolio in order to be versed with building creative Incentive programs.
- Conduct regular face-to-face and virtual client appointments in line with agreed activity goals (minimum of 8 per week), ensuring detailed follow-up and conversion plans via the effective use of Salesforce.
- Host and coordinate client show rounds (for your own accounts as well as US counterpart at times of need), familiarisation trips and site inspections, working closely with on-property teams to deliver our purpose of Stories of Distinction.
Who thrives here?
You are spirited, with an unwavering passion for exceeding expectations at every turn. Warmth and approachability define you, and collaboration is second nature. You possess an ambition that not only drives your personal growth but also elevates the team around you, inspiring excellence daily. Your innate curiosity and keen attention to detail allow you to anticipate needs effortlessly. For you, this is not just a job—it’s the next chapter in an extraordinary career.
The Maybourne Experience
At Maybourne, you’ll discover a vibrant, supportive community that celebrates creativity, entrepreneurial spirit, and innovative thinking. Our nurturing environment empowers you to bring your ideas to life and make your mark in every aspect of your role.
We are deeply committed to your growth, offering a range of tailored development opportunities across all levels and specialisms. Whether refining your craft or expanding your horizons, we help you shape a career as unique as you are.
Your dedication and hard work deserve to be recognised and celebrated. That’s why we ensure our rewards are as exceptional as the contributions you bring to Maybourne each day. In return for your hard work and dedication we offer you:
A Rewarding Career with Maybourne
At Maybourne, we are proud to offer a thoughtfully curated selection of benefits designed to support your wellbeing, nurture your development, and celebrate your milestones – both personal and professional.
- Complimentary access to our all‑day dining staff restaurant, offering nourishing and seasonal dishes
- Option to purchase up to five additional days of annual leave per year.
- Monthly access to subsidised massage and podiatry treatments
- A programme of wellbeing initiatives, from mental health support to physical activity
- 24‑hour confidential assistance helpline
- On‑and off‑site Occupational Health support
- Life assurance through our Death in Service scheme
- Eye care support, including vouchers and contributions towards glasses*
- Cycle to Work Scheme
Recognition & Growth
- An extra paid day’s leave to celebrate your birthday
- Instant recognition and award programme, celebrating extraordinary contributions
- Dedicated in‑house training and development to support your personal and professional growth
- Monthly colleague awards with generous prizes
- Opportunities for internal progression and cross‑property moves
- ‘Introduce a Star’ referral scheme – with rewards of up to £1,500*
- Long service celebrations to honour your continued dedication
- A highly competitive salary package
- Increased holiday entitlement after 3 and 5 years of service
- Family‑first policies, including enhanced maternity and paternity pay
- Season ticket travel loans
- Smart Tech Benefit – Opportunity to buy electrical goods with monthly repayments to help you spread out the cost.
Moments to Remember
- Exceptional colleague rates of £50 per night across Maybourne properties for you and your family
- A hosted ‘Guest Experience Stay’ — immerse yourself in the full Maybourne experience*
- 50% off food and beverage across our restaurants and bars*
- Invitations to a year‑round calendar of cherished colleague events – from the Maybourne Picnic to our festive celebrations
- Thoughtful gifts to mark weddings, new arrivals, and retirements
*Selected benefits are subject to terms and conditions.
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