Role Overview
The role will be expected to engage with multiple business units within the Group and EA technical delivery teams to support the planning and delivery, up to production environment, for dependent programmes and projects with strong alignment to Enterprise Architecture and Group strategy. The incumbent ensures completion of administrative tasks such as project operations support, deliverable management, communication support and project management tooling support. The incumbent is responsible for the creation and maintenance of management dashboards and executive summaries, supports the planning and delivery of stakeholder workshops to investigate user requirements, complex problems or issues and capture key insight, manages sprint ceremonies and associated activities in Azure DevOps, produces and maintains RAID logs, compiles project status reports to management and wider stakeholder groups, updates the EAA project portfolio ensuring Technical Delivery Managers detailed delivery plans are in sync with the portfolio view of senior stakeholder reporting, engages with programme and project managers working on dependent programmes and projects, manages the end‑to‑end project lifecycle, monitors key aspects of projects (e.g. resourcing, time, quality, costs, risks and issues), exercises effective time management across geographies and time zones, raises and manages production change requests, and presents changes to the Change Authorisation Board for approvals.
Key Responsibilities
- Ensure completion of administrative tasks such as project operations support, deliverable management, communication support and project management tooling support.
- Responsible for the creation and maintenance of management dashboards and executive summaries.
- Support the planning and delivery of stakeholder workshops to investigate user requirements, complex problems or issues and capture key insight.
- Manage sprint ceremonies and associated activities in Azure DevOps.
- Produce and maintain RAID logs.
- Compile project status reports to management and wider stakeholder groups.
- Update the EAA project portfolio ensuring Technical Delivery Managers detailed delivery plans are in sync with the portfolio view of senior stakeholder reporting.
- Engage with programme and project managers working on dependent programmes and projects.
- Manage the end‑to‑end project lifecycle for projects.
- Monitor key aspects of projects (e.g. resourcing, time, quality, costs, risks and issues).
- Exercise effective time management especially when working across geographies and time zones.
- Raise and manage Production Change requests and present changes over the Change Authorisation Board for approvals.
Required Experience & Skills
- 3 to 5 years of proven experience in a Technical Delivery Manager role, delivering enterprise software tools at scale, preferably within a regulated industry.
- Well versed with agile and waterfall ways of working.
- Strong knowledge and experience in the Software Development Life Cycle, development processes, and system architecture.
- Pro‑active problem‑solving mindset – analysing complex issues, critical thinking and developing innovative solutions.
- Excellent stakeholder management skills – able to engage at all levels.
- Collaborator – aligning cross‑functional teams towards a common goal, conflict resolution and fostering a collaborative work environment.
- Attention to detail especially when managing risks, issues and documentation.
Desirable Qualifications
- Experience in the insurance or financial services industry.
- Background in project management, project coordination and enterprise architecture.
- Experience in Azure hosted applications.
- Experience with ServiceNow for raising and managing changes.
Benefits and Adjustments
We value diversity and are committed to providing reasonable accommodations to ensure that our positions align well with your needs. In addition to the usual adjustments such as software, IT and office setups, we can also accommodate other changes such as flexible hours or hybrid working. We offer a career that you define and we support each other in the small everyday moments and the bigger challenges. We are determined to make a positive difference at work and beyond.
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