Key Account Desk Advisor

This role supports the smooth delivery of all aspects of service to our strategic key account customers. Providing them with exceptional customer service through a number of communication channels whilst liaising directly with our key accounts sales teams.

Benefits

• Competitive Salary: Reflecting your skills and experience
• Generous Leave: 25 days annual leave (pro-rated in hours) + time off in lieu for Bank Holidays worked
• Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
• Comprehensive Benefits: Pension plan (up to 7% employer match) Life assurance Employee assistance program Referral scheme
• Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
• Career Development: Extensive growth and advancement opportunities
• Free Onsite Parking: Hassle‑free commuting
• Dress Down Fridays: Casual attire to wrap up the week

Responsibilities

• Manage and respond to FM enquiries across phone, email, and digital channels
• Resolve complaints and feedback at first contact or escalates appropriately
• Collaborate with internal teams to troubleshoot and resolve service issues
• Monitor and meet KPIs, SLAs, and quality standards to drive customer satisfaction
• Support daily routines and contribute to continuous service improvement

Qualifications

• Clear and confident communication skills
• Strong time management and multitasking abilities
• Experience in fast-paced environments and B2B customer service
• A collaborative mindset and solution-oriented approach
• Familiarity with FM operations and large corporate clients (desirable)

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