Senior Platform Support Engineer (gn)

• Are you ready to take ownership and solve complex technical challenges?
• Do you thrive in dynamic environments where collaboration and curiosity drive success?
• Are you passionate about mentoring others and delivering exceptional platform support?

Practical Information

Location: UK or Poland | Reporting to: Escalation Manager & CRU Lead | Work Arrangement: Hybrid | Contract: Full-time | Language Requirements: Fluent English, written and spoken

As a Senior Platform Support Engineer, you will play a key role in ensuring the stability, performance, and continuous improvement of our web-based platforms. You’ll work closely with engineering, stakeholders, and clients to resolve complex technical issues, drive improvements, and support a collaborative, learning-focused team culture.

Key Responsibilities

• Manage, triage, and resolve deep-level technical issues across our platforms.
• Collaborate closely with engineering teams to accelerate solutions and review bugs or incidents.
• Lead stakeholder and client calls, setting clear agendas and owning outcomes.
• Support leadership with reporting, insights, and escalation management.
• Facilitate technical and problem‑solving sessions, translating discussions into clear, actionable next steps.
• Mentor and support less experienced team members, fostering knowledge sharing and growth.

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