Technical Analyst – CAFM

About The Role

As a CAFM Technical Specialist you will be responsible for managing and optimizing our Computer‑Aided Facilities Management (CAFM) system, MRI’s Concept Evolution.

Key Responsibilities

• System Administration and Configuration: Administer and configure the CAFM system, including user access, security settings, and system parameters.
• Customize workflows, forms, and reports to meet specific facility management needs.
• Data Management: Maintain accurate and up‑to‑date facility data within the CAFM system, ensuring data integrity for space allocations, asset inventories, and occupancy information.
• Integration and Interoperability: Collaborate with other systems (Building Management Systems, IoT devices, HR systems) to integrate data and streamline processes; troubleshoot and resolve integration issues.
• User Support and Training: Provide technical support to end‑users and conduct training sessions using a train‑the‑trainer approach.
• System Enhancements and Upgrades: Evaluate new features and enhancements in CAFM software, plan and execute system upgrades with minimal operational disruption.
• Reporting and Analytics: Generate regular reports on facility utilization, maintenance activities, and space occupancy; analyze data trends to identify opportunities for process improvement.
• Compliance and Best Practices: Stay informed about industry standards and best practices, ensuring compliance with relevant regulations and guidelines.
• Vendor Management: Collaborate with CAFM software vendors and service providers, participate in vendor selection, contract negotiations, and ongoing relationship management.
• Continuous Improvement: Proactively identify areas for system optimization and propose enhancements; participate in cross‑functional teams to improve facility management processes.

General

• Avoid conflict of interests between personal interests and the interests of the UK & Ireland group.
• Exercise independent judgment, reasonable care, skill, and diligence when carrying out duties.
• Act in good faith and promote the long‑term success of each company within the UK & Ireland group for the benefit of all members and wider stakeholders.
• Adhere to and promote the UK & Ireland group’s policies on equality & diversity, information security, health and safety and data protection, and manage the people reporting into them.
• Support and promote the UK & Ireland group’s sustainability plans and policies, including the Carbon Management Plan, carrying out duties in a resource‑effective way.

Qualifications & Skills

• Necessary: Experience working within Facilities Management or equivalent industry using CAFM products such as MRI’s Concept Evolution; good experience in a range of current technologies and tooling; highly motivated, driven, and able to work with limited supervision but also as part of a team; ability to plan, manage and execute your own workload; good interpersonal, communication and presentation skills.
• Desirable: Strong experience of implementing, supporting and managing databases, data applications and tooling; experienced in implementing and configuring vertical applications; higher education qualification preferred, but not essential.

Core Expectations

• Show flexibility in working arrangements to ensure service delivery.
• Self‑motivated and able to work effectively in a fast‑paced environment.
• Have a positive and focused attitude when dealing with colleagues.
• Be able to take personal responsibility.
• Have a flexible and positive attitude towards work.
• Be keen to continuously improve own learning and development.
• Support and embed the UK & Ireland group’s corporate values.

Equal Employment Opportunity Statement

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.

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