Erasmus+ CX Manager – Hybrid UK

The British Council is seeking an Erasmus+ Customer Experience Manager for a hybrid role based in the UK. You will deliver exceptional customer experience across the Erasmus+ programme, overseeing support throughout the grant lifecycle.

Key responsibilities include leading customer service operations, managing a team, and driving performance against KPIs. Essential qualifications include strong experience in customer service management and team leadership, with a degree or equivalent experience required.

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