BRAND: StarcomJob Function: Client ManagementLocation: London, United KingdomExperience Level: IntermediateWorkplace Type: Hybrid
Company description
With a history that dates back over 80 years, Starcom is a global communications planning and media leader. We are an agency still grounded in our founding principle that people are at the centre of all we do. Each day, we apply this belief to harness the transformative power of data and technology to inspire and move people and business forward. With more than 7,000 employees in over 100 offices around the world, we are the flagship Publicis Media agency that uses our ‘Power of One’ business model, with teams that span multiple disciplines across clients such as Aldi, P&G, Primark, Samsung, Stellantis, and Visa.
We place a huge focus on our People, and have driven flagship D&I and L&D programmes within Publicis Media; our goal is to help every individual reach their fullest potential, and we encourage everyone to make “Brave Plays” in how they approach their work and their own career development. As a result, we have an exceptionally energised and committed talent base, all of us proud of our welcoming and supportive culture, as evidenced by our recognition as one of Campaign’s Best Places to Work for five years in a row, Media Week’s Agency of the Year 2025 and one of the Sunday Times Best Places to Work 2025.
What will you be doing?
We are hiring a Senior Retail Media Manager to play a pivotal role in shaping how brands show up and win across the retail media landscape. This role sits at the heart of client growth, bringing together strategy, craft and collaboration to deliver meaningful commercial impact. You’ll work with ambitious brands, leading high‑quality retail media programmes that connect insight to execution. If you enjoy building partnerships, mentoring others and turning complexity into clarity, this could be a brilliant next step.
Responsibilities
- Leading the strategic planning and delivery of retail media campaigns across key platforms, with a clear focus on performance and outcomes
- Owning client relationships day‑to‑day, building trust through thoughtful advice, clear communication and consistent delivery
- Translating market trends, data and insights into practical recommendations that help clients grow
- Guiding and developing account managers and specialists, creating an environment where people can do their best work
- Overseeing campaign quality, optimisation and reporting to ensure work is accurate, effective and continuously improving
- Partnering closely with media, data, technology and commerce teams to deliver joined‑up client solutions
- Managing budgets and forecasts responsibly, ensuring spend is optimised and aligned to client objectives
Qualifications
- Solid experience in retail media or eCommerce‑focused roles, either in‑house or agency‑side
- Hands‑on knowledge of platforms such as Amazon Advertising, retail media networks or similar ecosystems
- Confidence managing client conversations, from performance reviews to strategic planning
- A collaborative leadership style, with experience supporting or managing others
- Strong analytical thinking, with the ability to turn data into clear stories and actions
- Comfort working across multiple stakeholders and priorities without losing attention to detail
- Curiosity, adaptability and a genuine interest in how retail media continues to evolve
Additional information
Starcom offers a wide range of benefits to support our employees. Full details are shared when you join, but highlights include core benefits such as Pension, Life Assurance, and Private Medical cover, alongside enhanced policies like Reflection Days and Shared Parental Leave. You’ll also have access to a range of additional initiatives, including:
Please check out the Publicis Career Page which showcases our Inclusive Benefits and our EAGs (Employee Action Groups).
Publicis Groupe works primarily from the office or our clients’ office four days per week.
At Starcom, we are proud to be an equal opportunities employer. We welcome and encourage applications from people of all backgrounds, and do not discriminate on the basis of race, ethnicity, nationality, religion or belief, disability, age, citizenship, relationship status, sexual orientation, gender identity, or any other protected characteristic.
We are committed to providing a fair, accessible and inclusive recruitment process. If you have any access needs – for example, related to disability, neurodivergence or a health condition – please let us know. We’ll work with you to ensure the process works for you. Sharing this information will never impact your application.
Guided by our values, we listen with empathy, uplift each other, take responsibility and embrace change – building a culture where everyone feels seen, respected and genuinely included.
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