Enterprise Customer Success Manager (Italian Speaker)

Requirements

• Written and verbal fluency in English and Italian (fluency in any additional languages is desirable)
• At least 2+ years experience in an Account Management or Customer Success Manager role
• Prior B2B experience in a software, logistics or SaaS company preferred
• Proven ability to manage multiple projects at a time
• Experience in generating revenue by expanding on an existing book-of-business
• Experience in delivering client-focused solutions based on customer needs
• Strong analytical skills with the ability to present data and trends to internal and external clients
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-levels
• Excellent listening, negotiation and presentation skills
• BA/BS degree or equivalent preferable
• With our merchants being located globally, flexibility is required and we may need you to work out of office hours when necessary

What the job involves

• We are looking for a Customer Success Manager (CSM) who will partner with Global-e and ensure the long-term success of our Enterprise clients in the EU
• The CSM will be responsible for developing long-term relationships with their portfolio of assigned clients, connecting with key business executives and driving revenue by growing our existing business
• They will also provide clients with strategic insights based on their performances and market trends and, liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of Global-e according to clients’ needs
• Operate as the lead point of contact for all clients’, liaising with the relevant teams at Global-e to ensure a quick and swift process
• Develop a trusted advisor relationship with key accounts, mainly with C-levels
• Generate revenue though up-selling and cross-selling existing accounts
• Proactively identify expansion opportunities in addition to any red flags
• Prepare periodic performance reports and QBRs covering and analysing clients’ KPIs
• Support clients’ strategic, marketing and operational decisions based on internal knowledge, data analysis and best practices
• Build and maintain strong and long-lasting client relationships

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