Summary
We are seeking an Operational Compliance Manager to spearhead our Competent Operator Schemes. You will be the guardian of our professional standards, ensuring our Production and Network Technicians are trained, assessed and certified to nationally recognised EUSR standards.
Responsibilities
- Accreditation & Policy Leadership: Evaluate and align our Competent Operator policies with industry best practices; lead the update of assessment documentation for Production and design new accreditation processes for our Network (Distribution & Leakage) teams.
- Audit & Compliance Oversight: Establish and lead the audit schedule to maintain South East Water’s EUSR accreditation.
- Team Management: Lead a dedicated team of Training Leads, ensuring consistency, quality and rigor in evaluations across the business.
- Data‑Driven Strategy: Monitor competency data to identify skill gaps and develop technical training materials to address needs identified through audits or performance metrics.
- Systems Management: Maintain and oversee the “Fluid Thinking” question banks, ensuring all content reflects the latest company procedures and industry regulations.
Qualifications
- Regulatory Discipline: Proven track record working within strict statutory and regulatory frameworks; experience with EUSR standards is advantageous.
- Project Management: Experience managing projects from discovery and scoping through to execution and post‑launch evaluation.
- Communication Skills: Ability to engage diverse audiences, build strong internal relationships and produce high‑quality audit reports.
- Technical Literacy: Proficient in Microsoft Office (Word, PowerPoint, Excel) or Google Workspace to manage assessment programmes and guidance materials.
- Organisational Excellence: Methodical approach with high attention to detail and ability to deliver against deadlines despite obstacles.
- Education: Good standard of secondary education with demonstrated numeracy and literacy skills.
Benefits
- Competitive salary up to £50,000 plus car allowance.
- Stakeholder pension scheme with up to 10% employer contribution.
- 5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service.
- Flexible annual leave policy to buy or sell holiday.
- Paid volunteering days.
- Cycle to work scheme.
- Health cash plan.
- Life assurance.
- Wellbeing related benefits.
Equal Opportunities
We recognise that creativity comes from diversity. We celebrate diversity across age, race, gender, ethnicity, religion and identity. South East Water is committed to equal opportunities and fair treatment for all throughout recruitment, employment and career progression.
Application Process
To apply, submit your CV through South East Water’s career website. You must have the legal right to work in the UK. Background, identity and employment referencing checks will be required.
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