Description
Buckinghamshire Mind is seeking a Safe Haven Team Lead to supervise and support a small team of Mental Health Crisis Support Workers within our Safe Haven Service, an out‑of‑hours support service for those experiencing a mental health crisis. The role is based in Aylesbury, with occasional travel to High Wycombe, and is a Permanent position offering a salary of £29,795 per year with a 30% premium for late‑night hours. The position involves 22 hours per week: 6pm‑12am on Sunday, Monday, Tuesday, and Wednesday, plus 4 hours of administrative time on Tuesday mornings, for a total of 26 hours per week.
Key Responsibilities
- Provide vision, high‑quality line management, support, and supervision to the staff team, and collaborate with the Buckinghamshire Mind Operational Management Team.
- Create a warm and welcoming environment for people facing out‑of‑hours mental health crises, serving as a calming alternative to emergency departments.
- Raise service‑user awareness of alternative mental health services appropriate to personal need and increase independence and self‑management skills.
- Treat service users with respect and provide personalised support focused on individual needs.
- Respond calmly and effectively to emotional crises, high‑risk situations, de‑escalation, safety planning, and suicide prevention.
Ideal Candidate
- Proven ability to lead, support, supervise, and motivate staff; manage workload effectively; work collaboratively while taking initiative and maintaining professional boundaries.
- Ability to respond calmly and effectively to emotional crises, high‑risk situations, de‑escalation, safety planning, and suicide prevention.
- Skilled in supporting people with mental health difficulties to build independence, develop self‑management strategies, and make positive change, with a consistently respectful and hopeful attitude.
- Demonstrated ability to develop and deliver high‑quality services and build positive, constructive relationships with external agencies and partners.
- Excellent communication and relationship‑building skills; commitment to confidentiality, equal opportunities, diversity, and alignment with the aims and values of Buckinghamshire Mind.
Why Join Us?
- Inclusive Employer – equal opportunities, welcoming applicants from all sections of the community.
- Training and Development – full training and development opportunities to help you grow.
- Supportive Environment – part of a dedicated team, opportunity to make a tangible difference.
Application Deadline
8 June 2026
EEO Statement
Buckinghamshire Mind is an Equal Opportunities and inclusive employer. We welcome applications from all sections of the community including those with lived‑experience of poor mental health. Any offer made relating to this post will be subject to satisfactory references and a satisfactory Enhanced DBS check depending on the role.
Visa & Right to Work
Please note we do not provide VISA sponsorship and unfortunately we cannot employ you if you do not have the right to work in the UK.
Travel Expenses
Travel expenses will only be paid for journeys that fall outside of the regular commute to and from the work locations. If the role is home‑based, all travel will be paid for on expenses.
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