Job Title: Customer Claims AdvisorSalary: £25,000 per annum (Full time, Permanent, 35 hours)Location: Liverpool City Centre (Office based)Shifts: Mon-Fri, Flexibility to work shift patterns and the occasional Sat (once per month)
We are currently recruiting for a Customer Claims Advisor to join a successful and fast paced insurance firm in Liverpool City Centre.
You will be responsible for reviewing and validating new cases for suitability for funding and litigation, ensuring only the strongest cases are put forward. Assisting clients in completing new claim enquiries online and over the phone, you will ensure the businesses terms and conditions, fees and funding options are thoroughly explained, whilst displaying a professional company image throughout.
Responsibilities
- Carrying out administrative services, including liaising with clients, third parties and other businesses
- Answering incoming calls and responding to client correspondence
- Upselling case benefits, ensuring new claims conversions
- Document all information according to Standard Operating Procedure
- Adhere to SLA’s and KPI’s
- Liaise with multiple internal departments to ensure claim progression
- Ensure correspondence such as letters, emails, social media and telephone calls are actioned/compiled in a professional manner.
- Excellent telephone, data entry and typing skills.
- Ability to learn new systems.
- Self-drive, results orientated who can critically assess own performance.
- Collecting and assessing accurate information and documents to proceed with a case.
- Assessing the merits of a claim against a set criteria and analysing client credibility
Requirements
- Understanding the principles of claims/legal industry is desirable but not essential
- Knowledge of customer service practices and principles
- Experienced in telephony, inbound calls
Benefits
- Christmas closure & Birthdays off
- Employee Assistance Programme
- Staff Referral Bonus
- Reduced parking fees
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