About us: Linklaters is a global law firm, providing legal services in 20 countries and through 30 offices. We thrive on collaboration, innovation, efficiency, agility, entrepreneurship and responsibility, fostering a positive, supportive and inclusive environment for all.
Role
We are looking for a Client Relationship Manager to play a pivotal role in delivering the Firm’s Telecoms, Media & Business Services (TMBS) sector strategy, with a particular focus on digital infrastructure. Working closely with the Senior Sector Manager, sector leaders and relationship partners, you will support complex, fast‑moving and often cross‑border client relationships to drive profitable growth and long‑term client value. The role offers a broad range of insight‑led CRM, business development and marketing activities, providing strong opportunities for learning and progression within a supportive, high‑performing team.
Responsibilities
- Develop a strong understanding of the global TMBS sector, including market dynamics, key players and client priorities, to support growth of existing relationships and development of new opportunities.
- Partner with relationship partners to deliver white‑space analysis and opportunity spotting across priority TMBS clients, focusing on complex, high‑value work, particularly within digital infrastructure, telecoms, media and business services.
- Manage a portfolio of TMBS clients, delivering effective account management, reporting and coordinated cross‑selling across practices and the global network.
- Drive proactive, insight‑led client engagement by leveraging firmwide sector, practice, knowledge and product capabilities to position the Firm for strategic, high‑margin work.
- Gather and analyse market intelligence and data‑led insights to inform BD strategies, pipeline management and targeted TMBS initiatives at both local and global levels.
- Support the development of win strategies, pitches and proposals, providing high‑quality input and collaborating with partners and bid teams to produce compelling client submissions.
- Build strong relationships with TMBS client contacts, relationship partners and internal stakeholders, including Pricing, Finance and Legal & Risk, to deliver a consistent and standout client experience.
- Champion effective use of Salesforce and CRM best practice, ensuring accurate reporting, strong adoption and continuous improvement in account management processes.
Qualifications
- Proven client development experience within a legal or professional services environment.
- Strong relationship‑building skills, with the ability to establish trusted relationships with sector leaders, relationship teams and, where appropriate, clients.
- Good knowledge of the TMBS sector, including digital infrastructure, technology‑led services, regulatory frameworks and market trends.
- Solid understanding of CRM tools and best practice in strategic client relationship and account management.
- Experience identifying and developing strategic opportunities and supporting the successful winning of work from TMBS clients.
- Strong analytical, communication and organisational skills, with the confidence to work with data, reporting and client plans to support decision‑making.
Benefits
- Health & Wellbeing: Private Medical Insurance; free on‑site fitness centre and subsidised health club memberships; free on‑site GP service and periodic health assessments.
- Finance: Pension and flexible savings options; income protection and life assurance; mortgage advice and will‑writing services.
- Family & Lifestyle: Electric car and cycle to work schemes; emergency family care; additional holiday/birthday leave; maternity, paternity and shared parental leave; travel insurance and season ticket loan.
- Professional & Social: Option to join sports and social clubs and employee networks such as Gender Equality, With Pride and Social Mobility Networks.
EEO Statement
We recruit on the basis of merit and are committed to diversity and inclusion. We do not discriminate on the basis of age, disability, gender, gender identity, race or ethnicity, marital status, religion, sex, sexual orientation or any other status protected by law. Reasonable adjustments may be provided during the selection process to accommodate individual needs.
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