Senior Technical Writer

Requirements

• Previous experience: Design, develop, review, and publish high-quality technical documentation
• Experience in working with products or services in industrial software, structured authoring, and component content management systems
• Experience in working with software development team, and familiarity with one of the professional authoring tools such as Author-it, FrameMaker, RoboHelp, or MadCap Flare
• Exposure to or interest in working with Cloud technologies
• Interest in understanding architectures and product relationships
• Organization: The pace at AVEVA can be exciting and fast, so whilst you will need excellent time management and effective prioritisation, we will do all we can to support a balanced portfolio of work, and your wellbeing
• Customer focus: You’ll be working directly with our customers. Being able to listen to them and understand their requests, and then address them in a proactive and consultative manner, will be part of your day‑to‑day
• Problem-solving: You’ll need to enjoy getting stuck into problems. Troubleshooting and solving challenging problems is a big part of this role
• Relationship building You should be effective and proactive in developing relationships and extracting the right information

What the job involves

• As part of our global technical writing group, you’ll collaborate with one or more teams of skilled software engineers from our global research & development group in writing and publishing technical documentation and associated content for AVEVA products, specifically Unified Supply Chain, as well as CONNECT, a Cloud-based leading industrial intelligence platform
• You’ll research and transform complex technical concepts, specifications, and procedures into high‑quality software documentation that meets user needs
• Learn complex work from self‑learning, training, and shadowing seniors, work under minimal supervision on advanced, unstructured, and complex work, and seek limited guidance for resolving conflicts and delivering in sync with multiple teams
• Improve the quality of content, adhere to the established standards and guidelines, and deliver on time, and design, develop, review, and publish high-quality technical documentation
• Extremely self‑motivated with a sense of urgency and focus on delivery
• Project management experience/skills
• Our team is doing some of the most exciting work at AVEVA: articulating complex technical concepts and tasks through simple descriptions and instructions

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