Generic Support Worker (Frailty SDEC/CAU)

Clinical Duties

• Assist Nurses, Therapists and other team members in the rehabilitation of patients using delegated treatment techniques and follow nursing and therapy care plans.
• Work independently with routine, delegated tasks while following established good practice and refer non‑routine tasks appropriately. Work is supervised and evaluated on a routine basis.
• Undertake specifically delegated initial patient interviews and functional screening to assess, measure and teach safe use of aids and appliances such as walking aids.
• Follow treatment plans as prescribed by nurses, physiotherapists and therapists; identify activities that meet treatment goals.
• Encourage individuals to maintain optimum independence by carrying out therapeutic activity with empathy, sensitivity and good interpersonal skills.
• Manage the reablement of patients as delegated by physiotherapists and occupational therapists, and report progress or adverse reactions appropriately.
• Be responsible for the selection, fitting, adjusting and checking of equipment following prescriptions from occupational therapists or physiotherapists.
• Communicate with patients and/or carers to provide reassurance and promote understanding.
• Assist in collecting information from patients or relatives as requested by trained staff.
• Use verbal and non‑verbal communication tools to gain informed consent, especially where barriers such as hearing loss or dysphasia may exist.
• Assess capacity, gain valid consent and work within a legal framework with patients lacking consent to treatment.
• Prioritise tasks allocated and adjust as necessary.
• Ensure documentation is completed in accordance with Trust and departmental requirements.
• Maintain housekeeping and stock control on the unit.
• Be competent in phlebotomy and simple dressings.
• Participate in additional tasks such as swallowing assessments, foot screening and nutritional reviews, and refer appropriately to specialities.

Professional Development

• Attend any in‑service training programmes and participate in the individual appraisal and performance review programme.
• Maintain continuing professional development (CPD) by keeping up to date with developments and incorporating them into work as necessary.
• Respect the individuality, values, cultural and religious diversity of patients.
• Exercise good time management, punctuality and consistent, reliable attendance.
• Assist JHRU staff in the induction and training of new staff.

Planning and Organisational Duties

• Be aware of health and safety aspects of your work; implement policies that improve safety and record accidents promptly.
• Maintain accurate, comprehensive and up‑to‑date documentation in line with legal and departmental requirements.
• Comply with organisational and departmental policies and procedures.
• Undertake departmental administrative duties as required.
• Perform any other duties considered appropriate by the relevant registered nurse/Team Leader or Community Therapy Services Lead.

Communication and Key Working Relationships

• Report back to nursing and therapy staff on all treatment activities, either verbally or in writing as requested.
• Work as a member of the team and communicate relevant information to colleagues.
• Communicate effectively in a variety of ways with patients and carers to gain cooperation and understanding of treatment programmes.
• Maintain good working relationships and establish therapeutic relationships using negotiation and reasoning skills.

Financial Responsibilities

• Identify deficits in resources needed for the job and bring them to the attention of the Team Leader.
• Monitor materials and equipment; report defects or deficits to the Team Leader and adhere to financial policies.

Human Resources Responsibilities

• Attend regular meetings such as staff meetings, support and development groups.
• Participate in in‑service training.

Health & Safety Compliance

• Fulfil a proactive role in managing risk, including risk assessment, taking appropriate action and reporting incidents, near‑misses and hazards.
• Adhere to the Health and Safety at Work Act 1974 and ensure personal and others’ safety during all activities.

Teaching and Induction

• Assist JHRU staff in the induction and training of new staff.

The range of duties and responsibilities outlined above are indicative only and are intended to give an overview of the types of duties that may be allocated. They are subject to modification in the light of changing service demands and the development requirements of the postholder.

Work Circumstances & On‑call

37.5 hours per week over 7 days. Shift patterns to be agreed on appointment.

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