Residential Support Worker

Residential Support Worker Temp- Permanent

South ShieldsBrook Street

Overview

Brook Street is recruiting on behalf of a specialist Children and Young People’s residential care provider for a permanent Residential Support Worker role in Durham.

This position involves supporting young people with emotional and behavioural difficulties (EBD), mental health needs, and complex trauma, within a safe and therapeutic home environment.

Purpose of the Role

To deliver high-quality, person-centred care that supports young people to feel safe, build resilience, and achieve positive outcomes, while promoting independence and emotional wellbeing.

Key Duties and Responsibilities

• Provide day-to-day care and support within a residential setting
• Create a safe, nurturing, and structured environment for young people
• Build positive and trusting relationships to support emotional development
• Promote independence, life skills, and confidence
• Support young people with education, routines, and activities
• Implement care plans and behaviour management strategies
• Work collaboratively with colleagues, managers, and external professionals
• Maintain accurate records and reports in line with regulatory standards
• Follow all safeguarding and child protection procedures

Skills and Experience Required

• Experience working with children or young people, ideally in a residential or care setting
• Understanding of EBD, trauma-informed practice, or mental health needs
• Strong communication and interpersonal skills
• Ability to remain calm and professional in challenging situations
• A team player with a proactive and flexible approach

Qualifications

• Level 3 Diploma in Residential Childcare (or willingness to work towards)
• Full UK driving licence (desirable)

Working Hours

• Full-time, permanent position
• Shift-based rota including days, evenings, weekends, and sleep-ins

What’s on Offer

• Competitive hourly rate + sleep-in allowance
• Ongoing training and development
• Supportive team environment
• Opportunity to make a genuine difference in young people’s lives

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