Fixed Term p/t (1380 hrs py to 03/10/26)
Liverpool
5943.8 km from undefined
Ref: IRC176291
Welcome & Service Team Member 13.25 per hour
Fixed Term p/t (1380 hrs py to 03/10/26)
Liverpool
5943.8 km from undefined
NEW Posted 25th May
Ends: Jun 7th
Ref: IRC176291
1 found
Summary
We’re looking for a Welcome and Service Team Member at Formby! As the public face of our properties, you’ll provide a warm, friendly welcome, give information about the property, answer questions and make sure everyone has an enjoyable and memorable visit.
Salary: £13.25 per hour
Contract Duration: Fixed term until 3rd October 2026
Working Hours:The hours advertised for this role is reflective of 12 months, however the actual hoursyou’llbe required to work for this role are 345 hours across the term of your contract. Theamountof hours you work each month may vary, however your salary will be paid in equal instalments each month.
Working Pattern:You will work according to a two-week rota. In Week 1, you will work 3 days and in Week 2, you will work 4 days. Shifts are from 9am-5pm (including a lunch break). Weekend and Bank Holiday working is required.
Provisional Interview Date: Tuesday 16th June
For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.
What it’s like to work here
With over 1.1 million visitors annually, this dynamic, highly designated and much-loved coastal site is not without its challenges. We’re looking in detail at how we best care for the nationally and internationally important dune system, the woodland, and rare species such as sand lizard, natterjack toad and red squirrel, as well as the cultural history of this special place.
Joining the Welcome Team at National Trust Formby, you’ll report to the Welcome Manager and be part of a friendly, supportive team who take pride in greeting every visitor with warmth and enthusiasm. Each day brings the chance to share your knowledge, help others discover the fascinating stories of our site, and make every visit memorable.
We’re a team that looks out for one another and takes pride in getting on with the job, whatever the day brings. If you enjoy learning, talking to people, and delivering excellent service in a down-to-earth, supportive environment, you’ll feel right at home.
What you’ll be doing
Our work revolves around creating great experiences, answering questions, assisting with requests, and making sure every visitor has the information they need to enjoy their day.
Providing a warm welcome and sharing information, you’ll help visitors make the most of their day. You’ll be promoting membership and supporting fundraising efforts, inspiring visitors to get more involved or donate.
The role involves being on your feet for much of the day, carrying out light physical tasks and manual handling.
Great visitor experiences are in our nature, and we believe everyone should feel welcomed, appreciated and more engaged because of the excellent service you provide. This role would suit anyone with enthusiasm for delivering great customer service.
You can view the full role profile for this role in the document attached. Youdon’tneed to haveallthe knowledge, skills and experience listed in the role profile; this is just to provide a full picture ofwhat’spossible in this role.
Who we’re looking for
We’d love to hear from you if you’re:
- customer focused with an understanding of the importance of great service
- a team player, but also can work on your own initiative
- well organised and adaptable
- willing to learn new skills
- have a positive attitude
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
•Substantial pension scheme of up to 10% basic salary
•Free entry to National Trust places for you, a guest and your children (under 18)
•Season ticket loan
•EV car lease scheme (for roles that meet the salary criteria)
•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
National Trust place
Formby, Freshfield, Liverpool, L37 1PH
Documents
Welcome & Service Team Member – Career Level A2.pdf
Requirements
Compliance.Eligibility to Work in the UK
Additional information
Closing Date: 7th June 2026
To apply for this vacancy simply click the ‘apply’ button in the top right hand side of the page.
If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at recruitmentenquiries@nationaltrust.org.uk
If you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at adjustments@nationaltrustjobs.org.uk and we’ll support you as best as we can. For examples of how, please see our supporting you page.
EqualOpportunities Statement
The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here .
Safeguarding Statement
The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.
Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.
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